Senior Associate - Digital Product Management - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contributions to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

About Enterprise Architecture:

Enterprise Architecture is an organization within the Chief Technology Office at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:

1.     Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.

2.     Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.

3.     Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.

4.     Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.

About the Role:

The American Express Developer Portal is where our partners meet our platform. It is the single window into our B2B APIs, documentation, and onboarding experience. We are looking for Product Manager Associate who is passionate about building clarity, consistency, and delight into that journey. In this role, you will help shape how developers and partners discover, onboard and build with our APIs. You will combine empathy for the user with curiosity for the technology, ensuring that our developer experience is not only functional but frictionless, insightful, and always improving.

What you will do:

·       Champion the developer journey: Understand and document the end-to-end experience of developers and partners from signup to successful integration and identify opportunities to simplify and accelerate that journey. 

·       Drive operational experience: Monitor key onboarding and usage metrics to ensure our platform’s objectives of speed, clarity, and reliability are consistently met.

·       Extract meaningful insights: Gather and synthesize feedback from support queries, partner touchpoint, and satisfaction surveys, and translate these into act