Senior Reinsurance Business Analyst - Application Support

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

TITLE: Senior Reinsurance Business Analyst - Application Support

We are looking for a talented Senior Reinsurance Business Analyst - Application Support to join our team at Duck Creek Technologies, a leading provider of innovative software solutions for the insurance and reinsurance industry. As a Senior Reinsurance Business Analyst - Application Support you will be responsible for managing and optimizing the reinsurance application systems. This role involves working closely with various stakeholders to ensure the effective and efficient use of reinsurance software, supporting the reinsurance operations team, and driving improvements in system functionality.

WHAT YOU’LL DO:

System Management:

• Maintain and administer reinsurance application systems, ensuring they are functioning optimally.
• Monitor system performance and troubleshoot issues promptly.

User Support:

• Provide technical support and training to reinsurance team members on application usage.
• Develop and maintain user manuals, training materials, and system documentation.
• Act as a liaison between the reinsurance team and IT department to resolve technical issues.

Data Management:

• Ensure the accuracy and integrity of reinsurance data within the application systems. 
• Perform regular data audits and reconciliations. 
• Develop and implement data validation processes to maintain data quality. 

Process Improvement:

• Identify opportunities to streamline reinsurance processes through system enhancements. 
• Collaborate with stakeholders to gather requirements and implement system improvements. 
• Participate in system testing and validation efforts to ensure successful implementation of changes. 

Reporting and Analysis:

• Conduct data analysis to identify trends, anomalies, and areas for improvement. 
• Support the development of analytical tools and dashboards for reinsurance metrics. 

Month End Close:

• Support month-end-close (MEC) activities for key customers that may require off-hour support.
• Support customers in triaging open issues, which may include coordination across cross functional teams (e.g. infrastructure.)
• Provide