Customer Service in Fraud-Hybrid Pay range $20.05/hr

**RESUMES MUST BE ATTACHED FOR CONSIDERATION!

This position requires you to complete training onsite at 100 Citibank Drive, San Antonio, TX 78245. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions and technology that is required.

We Offer:

• Competitive rates start at $20/hr!
• Day 1 Health Benefits!
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement 
• Onsite Daycare
• Onsite Fitness Center and more!

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities:

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

• Minimum 1 year of customer service experience
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• High School diploma or equivalent

About Us:

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than halfway. Please check out our video that features our employees and what they love about Citi:

            https://www.youtube.com/watch?v=nSSr1qm_f6s

We are excited that you are interested in joining Citi where our team members enjoy a fun, dynamic culture, casual work environment, career growth & development along with our best-in-class benefits package that includes medical, dental, vision (starting day 1!), paid vacation, tuition reimbursement, 401(K) savings and more!

We are seeking energetic, self-motivated candidates that have a desire to succeed and grow within our company. Our employees enjoy working in an energetic fast-paced environment, have excellent communication, are digitally savvy, and are keen problem solvers with a unique ability to think on their feet, these individuals are self-starters who are comfortable taking the initiative.

The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.

We are a crucial part of how the world views Citi—a responsibility we take seriously.  We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and acro