Collections and Customer Communications Specialist

Tegus is the leading market intelligence platform for key decision makers. We power some of the world’s most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products and services enable clients to discover unmatched insights and answers to the most challenging questions they face to help them make better informed decisions.
The Collections Specialist is responsible for managing and optimizing the collections process, ensuring timely payment of outstanding invoices, and maintaining positive relationships with our clients. They will be the primary contact on the accounting team for both internal and external stakeholders around matters related to billing. The position reports to the Accounting Manager.

Responsibilities

• Efficiently manage the end-to-end collections process, including identification and resolution of overdue accounts. 
• Implement effective strategies to minimize outstanding receivables and improve cash flow.
• Provide excellent customer service by addressing client inquiries and concerns related to billing and collections in a timely and professional manner.
• Collaborate with internal teams to resolve customer issues and ensure a positive customer experience.
• Maintain accurate and up to date records of all collection activities, communications and payment arrangements.
• Manage and maintain supplier relationships, including registration on portals, tax information, onboarding forms, and verification of banking details.
• Proactively identify opportunities for process improvements in the collections workflow. 
• Generate reports to track and analyze collection performance. 
• Performs other related duties as assigned.

Qualifications

• Associate’s or Bachelor’s degree (preferred).
• Proven experience as a Collections Specialist or similar role. 
• Strong understanding of A/R processes and billing systems. 
• Exceptional customer service and communication skills. 
• Detail oriented with a high level of accuracy.
• Professional demeanor and strong work ethic. 
• Ability to work independently and collaboratively in a team environment.
• Proficient in Excel and Netsuite preferred.

Benefits & Perks

• Comprehensive medical, dental, and vision plans.
• 401K plan with an employer match.
• Paid parental leave for all parents.
• Unlimited paid vacation, flexible work hours, and 10 observed paid holidays per year.
• Employer funded long-term disability.
• Fantastic culture with regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• Generous employee referral bonus program.
• The opportunity to attend peer-nominated quarterly DEI events.
• Working for a thriving, performance-based company that values promoting from within, career advancement and transparency.
• Work from our state of the art office in the heart of Chicago’s Loop featuring standing desks, nursing parent rooms, gender neutral bathrooms, subsidized gym access, and full amenity floor.
• Commuter benefits & a fully stocked kitchen with rotating snacks and beverages.

#LI-Hybrid

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Tegus we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Tegus is unable to sponsor or take over sponsorship of employment visas at this time.
Tegus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. In addition to federal law requirements, Tegus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Tegus expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
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