Manager, Field Services

 

 

 

 Culture 

 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

 

Who we are…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Job Overview

Verra Mobility’s Pennsylvania operation is looking for a Field Services Manager to join the Field Services organization. The successful individual will be responsible for leading functional team(s) throughout the Pennsylvania Work Zone Safety Enforcement operation. We are looking for someone who has solid technical background combined with customer support experience. Strong problem-solving skills, along with an ability to motivate the team and drive change, is required. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups.  This position is requires excellent leadership, critical thinking, analysis and communication skills.

 

**This position can be based out of Pittsburg, Harrisburg or Philadelphia, PA.

Key Responsibilities

• This individual is responsible for managing teams across facilities, working closely with the client and Account Management to solve issues, communicate resolutions, as well as drive process improvements and timelines across functions.
• Directly manage and continuously monitor operations in a complex environment.  Identify and resolve issues through analyzing and monitoring key metrics.
• Work closely with Client Service Managers and Account Managers to identify areas of improvement as well as resolve client issues.
• Workforce management, including scheduling and cost planning: includes creating and maintaining operations metrics and KPIs.
• Manage varying level of staff, including staff development, retention and recruiting efforts.
• Prioritize, plan and execute work efforts, ensuring a balanced workload across the team
• Ensure tickets are triaged and resolved within agreed SLAs
• Manage team and resource scheduling to minimize system downtime
• Manage support team to achieve business objectives including the attainment of targets for system uptime
• Responsible for visiting multiple depots throughout Pennsylvania as the face of the Pennsylvania Work Zone Safety Enforcement. This role will require 30% of Travel per Month throughout Pennsylvania

Required Knowledge, Skills & Abilities:

• 2+ years experience of increasing responsibility in operations and/or field services roles.
• 2+ years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA’s
• Qualified candidates will possess strong critical thinking and problem-solving abilities and show initiative, as evidenced by constructing and analyzing data to evaluate performance and transactional quality of complex business and systems processes
• Proven track record of building and maintaining effective internal and external working relationships
• Excellent computer skills and proficient in Visio, Excel and PowerPoint.
• Excellent verbal/written communication and presentation skills including collaborative management style

 

 

 

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure