Chief, Engagement and Strategic Partnership - Operations Manager III, Department of Human Resources

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF HUMAN RESOURCES

CHIEF, ENGAGEMENT AND STRATEGIC PARTNERSHIP

SALARY RANGE:  $111,478.00 - $183,868.00

STARTING PAY RANGE:  $111,478.00 TO $138,000.00

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities. We are excited to have you as a part of the City of Baltimore Team!

JOB SUMMARY

The City of Baltimore Department of Human Resources seeks a dynamic thought leader to serve as its Chief of Engagement and Strategic Partnership. The successful incumbent will serve as the lead for Citywide initiatives related to employee engagement, and human resources continuous improvement through stakeholder feedback. The role will work across all functional areas of DHR and collaborate with agencies across City government to elevate their performance and address their unique needs through strategic HR partnership. The successful candidate will lead a team of employee engagement professionals to execute strategic programs, support DHR initiatives and maintain the upmost integrity.

ESSENTIAL FUNCTIONS

• Serves as the primary point of contact for enterprise-wide engagement socialization and presentation, representing DHR leadership at events and forums related to engagement activities.
• Develop long-term strategies and sponsors key initiatives to promote and achieve a culture of service excellence and employee engagement.
• Lead projects to apply established business process improvement methods to define, measure, analyze, improve, and control to standardize and improve Citywide human resources business processes and procedures.
• Collects timely data to support employee engagement initiatives through focus groups, surveys, town halls, one-on-one interviews, and other methodology; evaluates and applies the data to support decisions.
• Strategically collaborates with and builds relationships across DHR offices, city agencies and key external stakeholders.
• Utilize demographic data to engage with city agencies and develop human resource strategies to increase internal diversity, equity and inclusion.
• Responsible for managing systems, processes, timelines and metrics for Performance Development to include managing the annual planning calendar and activities.

MINIMUM QUALIFICATIONS

EDUCATION

Bachelor’s degree (preferably a master’s) from an accredited college or university.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated experience in developing and implementing successful employee engagement programs and across large organizations.
• Highly-motivated individual with excellent interpersonal and communication skills and the ability to quickly develop effective working relationships.
• A high level of professionalism, integrity, and ethics, with the ability to maintain confidentiality and handle sensitive and confidential information and situations.
• Strong strategy development, project management, problem-solving, and decision-making skills, with the ability to plan, organize, execute, and evaluate multiple projects and tasks simultaneously, within budget and deadlines.
• Exceptional analytical skills with the ability to work through processes, identify and implement process improvements and resolve complex situations.
• Ability to conduct research, compile data and prepare statistical and narrative reports; to exercise sound judgement in arriving at conclusions, and to make concise recommendations based on this information.
• Ability to work in a fast-paced environment and effectively manage several complex objectives simultaneously while prioritizing objectives, driving strategic plans, and measuring effectiveness.

ADDITIONAL INFORMATION

Background Check                                        

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. 

Probation

All persons, including current City employees, selected for this position must com