Sales Operations Manager

Company Description

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations. 

We pride ourselves in identifying talented, driven professionals who are ready to hit the ground running with creative problem-solving skills and an innovative mindset. Our culture demands Grit, Humility, Integrity, Results Orientation, a Winning Attitude, and a strong Drive to Excellence.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

We are seeking a Sales Operations Manager to help support the success and scalability of our Go-
to-Market (GTM) teams. As a sales operations manager, you will be responsible for identifying,
planning, and developing programs for the sales team to increase our productivity, ensure we comply
to corporate standards, and improve our customer relationships. This individual will bring a
dedicated focus on driving efficiency and effectiveness across the Sales and Marketing teams.
Your responsibilities include analyzing current data, making recommendations to maximize sales,
supporting and maintaining the processes & systems in use by our GTM teams, and integrating any
new solutions and services for our GTM teams. Specific duties for this role include enacting
efficiency and effectiveness changes in procedures and processes, managing our sales forecasting
process, making recommendations to improve internal and external relationships, and documenting
selling practices. In addition, the Sales Operations Manager will collaborate and work cross
functionally with a variety of departments such as Finance, Human Resources, Marketing, Customer
Success, and Legal to ensure the success of business goals.
Responsibilities

● Partner with sales leadership to manage sales forecast process with periodic meetings and timely
reporting utilizing our system of sales record, Salesforce.com (SFDC) Sales Cloud
● Manage / act as quality control agent for our Sales Incentive Plans to ensure that allocations,
calculations, exceptions, inclusions, and recognitions are accurate and complete to each eligible
participant
● Define and conduct variety of analyses to uncover key insights and identify new procedures / process
enhancements needed by the sales organization, including:

o Key compliance metrics & performance indicators to ensure IMS is adhering to sales process standards
and promoting sales velocity
o Account Planning analyses to identify insights for the Sales team to share with our customers, thus
improving relationships
o Productivity analyses to measure & establish important sales norms such as Pipeline Health, Deal Cycle
Time, Sales Representative Expected Activity, Return on Dollar Invested, Win Rate, Deal Flow / Conversion,
and Sales Productivity

● Design, develop, and establish performance scorecards to identify & communicate top and bottom
sales performers across key metrics and uncover best practices / areas for investigation /
improvement
● Document processes, practices, and policies and related enablement material to support their
establishment and adherence organization wide as well as for use in training / onboarding

Qualifications

Bachelor’s degree required
● 3+ years experience in an operations and/or analytics role (Sales Ops, Sales Effectiveness, Marketing
Ops, Revenue Ops, Business Intelligence, Business Analyst, or Financial Analyst)
● Experience with Salesforce CRM required (basic to intermediate experience in data structure, sales
records management, automation, and reporting)
● Experience with Excel or Google Sheets required; Macro building / maintenance a plus
● Experience with intermediate data analysis (i.e., Univariate, Multivariate, etc.) / formulas (i.e., basic
math functions, VLOOKUP,), Pivot Tables req