Data and Analytics Specialist (UNISON), (FT), P-3, Post # 129357, UNISON, PFSP, PFP, Valencia, Spain

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built, we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

UNICEF is establishing a dedicated team to lead and develop UNISON, the organization’s Salesforce-based Customer Relationship Management (CRM) system. Recognizing the importance of nurturing and optimizing partnerships to ensure critical resourcing and support to its work, UNICEF rolled out UNISON globally for public and private partnership management. While the project phase comes to an end in December 2024, the UNISON team will continue to foster this ongoing change in the way the organization manages partnerships, working to increase uptake and systematic usage of UNISON across the spectrum of internal stakeholders and supporting the tool’s evolution. The goal is to maintain and manage all donor partner relationships on UNISON globally, driving revenue growth and promoting partnership knowledge-sharing and coordination; tracking income and pipeline funding, and enabling increased financial and non-financial support to drive results for children.  

For every child, a Champion

Under the direct supervision of the Senior Manager (UNISON), the Data and Analytics Specialist (UNISON) will proactively monitor and maintain data quality in UNISON and analyze it to identify trends and provide stakeholders and management with easy-to-understand graphs, charts, tables, and reports they can use to improve marketing, operational and businesses practices.

The incumbent will be responsible for contributing to analytical documents and presentations and will consult and coordinate with relevant UNICEF Divisions, Country Offices, Regional Offices, and National Committees, as necessary, translating requirements to generate reports and visuals that add value and insights to their work. As part of the data quality responsibilities, the incumbent will monitor the soundness of fields in the system and completeness of information, conducting clean-up where necessary and identifying risks to the quality of data. This role is expected to take ownership and respond to operational issues and communicate to the wider team. The incumbent will demonstrate strong ability to effectively self-manage priorities and be able to collaborate effectively between end users and technical teams.   

The incumbent will work within the UNISON Business Relations Management team, collaborating closely with business stakeholders, platform vendors, and the technical team (Salesforce Solution lead, Integration developer, Salesforce support resources, contracted providers of Salesforce apps) to contribute to the adoption of the technical solution through data enhancements.

How can you make a difference?

1. Oversee overall data maintenance and quality. 

• Conduct systematic and regular data cleansing and mapping of UNISON data; import and export large volumes of data; and analyse fields featured and propose clean-up and efficiencies.  
• Assess process flows and support the creation of data linkages across UNICEF systems.
• Create and refine reports and dashboards to meet operational requirements and to gauge and improve the quality of data on UNISON.  
• Provide input to the planning, development, testing, and global roll-out of enhancements on the CRM for multiple user groups.

2. Assess business user data and reporting needs and coordinate with technical teams to inform and shape technical solutions as needed. 

• Work with Country and Regional Office teams, HQ, and National Committee end users to gather, understand, and define business requirements and data visualization needs and, if required, translate into technical briefs.          
• Ensure data solutions are consistent with and support the larger infrastructure and workflow.

3. Facilitate UNISON adoption and usage. 

• Analyze the usage of UNISON and make recommendations on weak areas and ways to promote improved adoption. Develop user stories and to-be process flows to deliver business requirements as needed.
• Deliver system demos, show-and-tell sessions, UNISON clinics, and end-to-end system testing for multiple global user groups.  
• Contribute data visualizations