Inventory Technician L1

The Inventory Tech I is a well-balanced, skilled operator that feels at home and drives impact wherever they are placed in the warehouse or office setting. This individual works closely in support of Service Desk and other cross-functional teams to be a key success component of the company's asset lifecycle and high-quality service delivery. The ideal candidate will possess strong analytical skills, business acumen and a capacity to dive deep to solve complex problems. Experience partnering with cross-functional business and technical teams is a requirement. The candidate must be a self-starter and be able to execute at both a tactical and strategic level with a strong attention to detail.

How You Will Make a Difference:

• Physically setup Desk set ups/Hotel Desks, War Rooms/Events and monitors
• Internal replenishment to departments
• Assisting with unload of shipment received to the facility
• Use of inventory management systems to accurately stow/move equipment to its location in the warehouse/stockroom
• Fulfilling requests for equipment and providing support to adjoining teams
• Collaborate with forecasting on shipments received, including parts and quantities
• Receiving and processing equipment from suppliers and various sites
• Package and prepare for shipping company
• Load delivery truck and forklift
• Knowledge of OSHA Compliance
• Utilize shipping software and shipping address verification
• Receive into Asset Management systems
• Labeling and staging of equipment
• Terms collection, suspend phone lines
• Clean computers and assign to location
• Hold for Data Wiping
• Check asset into legal hold section, confirm weekly in asset management system that legal hold is still noted; Remove hard drive
• Applicable asset retention
• Images, and encrypts laptop computers (PC & Mac) for; numbers (FTE, Intern, & CW), upgrade laptop for FTE/Intern, replacement laptop for CWs, Break/Fix Laptops, Service Desk loaner and Event loaners, etc.
• Configures and provides computers for remote locations within regional orgs (i.e. EMEA, LATAM, USC, APAC)
• Updates Internal Asset Management system of record (ITAM) reflecting deployed assets
• Handles issues during the laptop provisioning process including but not limited to; submits and follows up on tasks for missing AD accounts for numbers and Failures of Imaging Server and/or bugs with laptop images themselves
• Configures laptops, desktops, and tablets with the specified OS, software, and hardware, appropriate for the various departments
• Provisions and configures mobile devices for; numbers (FTE, Intern, & CW), upgrades for FTE/Intern, replacement phones for CWs, Break/fix phones, Help Desk loaners and Event loaners, etc.