Customer Call Specialist III - Public Safety Officers' Benefits (PSOB) Program

Come Work for Akicita Federal, LLC:
About Our MissionThe Public Safety Officers' Benefits (PSOB) Program's Call Center represents the heart of our commitment to serving America's public safety community. As a senior-level call specialist, you'll be instrumental in handling our most complex inquiries while helping shape our customer service excellence. Our program processes over 1,500 claims annually, requiring experienced professionals who can navigate challenging situations with expertise and compassion.
Role OverviewAs a Customer Call Specialist III, you'll serve as a senior member of our BJA PSOB Customer Call Center team. This advanced position demands comprehensive knowledge of benefits processes combined with superior customer service abilities. You'll handle complex cases, mentor junior specialists, and contribute to program improvements while maintaining the highest standards of service delivery.
Required QualificationsEducation: - Associate's Degree OR- Two (2) or more years of higher education from an accredited institutionJoin Our Leadership TeamIf you have extensive customer service experience and a passion for supporting public safety officers and their families, we invite you to apply. This senior position offers the opportunity to shape our program's future while advancing your federal service career.