Customer Service Advisor

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Customer Service Advisor really do?

Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Service Advisor.

As a Customer Service Advisor, you will work with and guide customers (via phone, chat and/or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets in order to provide the fastest and easiest resolution while delivering an incredible experience.  

Do you have what it takes to be a Customer Service Advisor?

As a Customer Service Advisor, you will... 

• Research and resolve issues reported by the client's end-users via phone, email, and chat support. 
• Manage and maintain a test lab of devices running services to be used for reproducing customer issues. 
• Document all information on customer interaction according to standard operating procedures.

Key 3-5 Responsibilities/Duties 

• Receive inbound/outbound calls, chats, emails & SMS to resolve customer complaints and escalate priority issues

• Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with callers

• Document all information on customer interaction according to standard operating procedures

• Ensure that all calls are handled professionally based on the Quality Guidelines set by the Client

Key 3-5 Qualifications/Key Competencies:

• Experience with Customer Support via phone, email, and live chat support

• Strong verbal and written communication and comprehension skills.

• Good computer and browsing knowledge, Proficiency in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications

• Ability to type at least 35+ WPM, and willingness to complete a typing assessment

• Service oriented with problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.

• The ability to multitask and has high attention to detail 

• Optimistic, friendly, positive and self-motivated personality and able to work independently as well as contribute to cross-functional and global teams

About Us:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.

In addition to our truly #Ridiculous culture, you’ll enjoy benefits like: