Senior UX Designer w/ Strong Research Experience

<p><span><span>Join ING’s WBAA Tribe, where we explore new opportunities for AI </span><span>applica</span><span>tions in</span><span> banking, </span><span>and </span><span>validate</span><span> ideas for the Wholesale Bank</span><span>ing</span><span> Advanced Analytics (WBAA) Tribe. As </span></span><b><span>a </span><span>Senior </span><span>UX Designer </span><span>with</span><span> </span><span>strong r</span><span>esearch</span><span> experience</span></b><span><span>, you will play a critical role in shaping innovative concepts, runni</span><span>ng discov</span><span>ery </span><span>workshops</span><span> and </span><span>conducting research to inform product </span><span>develo</span><span>pment</span><span>. </span><span>You’ll</span><span> </span><span>work hands-on with a </span><span>cross-functional </span><span>team</span><span> to </span><span>create </span><span>data-driven designs and prototypes</span><span>,</span><span> while ensuring </span><span>a user-centric approach within your product</span><span> team</span><span>.</span></span><span> </span></p><p><span><span> </span></span><span> </span></p><p><b><span>Position Overview:</span></b><span> </span></p><p><span><span>We are </span><span>seeking</span><span> a talented and experienced </span></span><b><span>UX Designer </span><span>with</span><span> </span><span>proven r</span><span>esearch</span><span> skills</span></b><span><span> to join the Design Chapter in Wholesale Bank Advanced Analytics Tribe. In this role, you will b</span><span>e</span><span> working in the early phases of product development. Your focus will be to </span><span>identify</span><span> opportunities, play a crucial role during the discovery efforts</span><span>, </span><span>validate</span><span> assumptions through POCs, and design user-friendly interfaces that align with the </span><span>user and </span><span>businaess</span><span> </span><span>goals. You will collaborate with cross-functional teams, including product managers, researchers, developers,</span><span> data </span><span>scientist</span><span>, data analysts,</span><span> </span><span>and business stakeholders, to bring concepts to life in an iterative, research-driven process. </span><span>You will have the opportunity to discover the most impactful (Gen)AI opportunities for WB.</span></span><span> </span></p><p><span><span> </span></span><span> </span></p><p><b><span>Key Responsibilities:</span></b><span> </span></p><ul><li><p><b><span>Discovery &amp; Research:</span></b><span><span> Lead user research efforts, including user interviews, surveys, and usability testing, to </span><span>identify</span><span> pain points, opportunities, and areas for innovation within ING’s opportunity spaces.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Opportunity Mapping:</span></b><span><span> Work closely with stakeholders to map out opportunity areas, </span><span>validate</span><span> ideas through discovery workshops, and align design and research findings with business goals.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Prototyping &amp; U</span><span>X</span><span>/UI </span><span>Design:</span></b><span><span> Create high-fidelity prototypes and </span><span>designs in Figma to communicate design concepts, testing ideas through quick iterations to </span><span>validate</span><span> assumptions.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Collaboration &amp; Ideation:</span></b><span><span> Partner with developers, product managers, and business analysts to brainstorm, conceptualize, and </span><span>validate</span><span> </span><span>new ideas</span><span>. Ensure designs are </span><span>feasible</span><span>, scalable, and aligned with the product strategy.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Data-Driven Design:</span></b><span><span> Leverage data, analytics, and user feedback to inform your design decisions, ensuring each iteration is based on real-world insights.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Documentation &amp; Communication:</span></b><span><span> Document research findings, user journeys, personas, and design systems to </span><span>facilitate</span><span> clear communication of concepts to stakeholders and ensure consistency across designs.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Continuous Improvement:</span></b><span><span> Stay on top of industry trends, design tools, and research methods to push the boundaries of innovation in user experience and design.</span></span><span> </span></p></li></ul><p><span> </span></p><p><b><span>About You:</span></b><span> </span></p><p><span><span>You are a curious, proactive, and results-driven UX Designer </span><span>with proven</span><span> </span><span>research capabilities. You have </span><span>a strong passion for understanding user needs. You thrive in a fast-paced, collaborative environment and enjoy the challenge of tran