Patient Care Coordinator

Description

Join one of the Gazette’s Best Workplaces five years in a row and one of the top 150 workplaces in Colorado by the Denver Post for the last three years.
Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado. Our mission is to make a positive impact on our patients, our community, and our world. This mission drives everything we do from opening offices in underserved areas to sponsoring humanitarian projects to volunteering locally and abroad, and we believe delivering exceptional medical care requires investing in an extraordinary team and work environment.
 

"We make a positive impact on our patients, our community, and the world.” -- That statement is a key part of our operating principles, and it is the motivation behind what we do. We are seeking a Patient Care Coordinator who shares this motivation and will help create an amazing patient experience. 

Who We Are: 

1. We are a multi-provider medical practice with a set of operating principles that guide us -- excellence in patient care, one-team mentality, making a positive impact in this world. We believe we are the best at what we do. 
2. We are fanatical about providing the best patient care without compromise. Our teams come in early and stay late to ensure patient concerns are addressed and our schedule is fully optimized for our patients and providers. We take care of our patients the way we would want our children, parents, and grandparents to be cared for. We work long, challenging days to make this happen. We expect you to help us sustain this level of excellent care. 
3. We run a remarkably efficient and busy clinic. You will need to juggle many tasks while maintaining efficiency and ensuring all the small details are accounted for. Superhuman organization and attention to detail is a must. 
4. We operate as one team. Our patients and your team members will count on you to be here, every single day, on time. If you have ever worked in a team environment, you understand how important that dedication is to your team, as well as to your      personal success. 
5. We believe it is possible to change the world. We give generously of our time and resources locally and around the world. 

Job and Ideal Candidate: 

Responsibilities include the following: 

• Address patient questions and requests via phone, in person, and through the portal, including but not limited to record requests, referrals, prescription refills, etc. 
• Understand patient needs and triage appointments so that patients are scheduled with      the correct specialists 
• Prepare patient electronic files prior to visit, e.g., insurance verification, prior authorization, etc. 
• Prepare and send written and electronic patient communications 
• Coordinate across teams to help address patient requests and concerns 
• Optimize medical providers’ schedules to make sure their time is efficiently devoted to patient care 
• Ensure patients at risk of skin cancer schedule appropriate follow up appointments 
• Greet patients and handle patient check in/out for appointments 
• Provide patients with exceptional service, as measured by patient satisfaction surveys and reviews 
• Assist with open houses and events 

Requirements

• Associate’s degree, or equivalent work experience 
• Proven track record of working well on teams and delivering excellence 
• Excellent verbal and written skills required. Customer service experience a plus 
• Alignment with the values and mission of Vanguard Skin Specialists 

Schedule: 

This is a full-time position with business hours Monday to Friday. This position is based in Colorado Springs and includes working from multiple locations such as Briargate, Northgate, Broadmoor, and Central.  

Reviews: 

Vanguard Skin Specialists believes in providing regular feedback and encouraging professional development. Your first check in with HR will be approximately 90 days from your date of hire. Written annual reviews take place each fall. For individuals with less than 6 months of tenure by fall review but greater than 6 months tenure at spring review, then the initial review will take place in the spring review. 

The practice promotes from within which provides opportunity for growth and advancement. 

Compensation & Benefits: 

Compensation is $20-23 per hour with eligibility for overtime. The practice covers a portion of the premium for medical benefits an