Application Support Engineer .NET & Kentico - Virtual

Application Support Engineer

Amazing Opportunity and Great Place to Work!

Are you a fast learner who is fascinated by technology?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.


It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

“This role supports services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hire.”

This is a 24x7 environment and on-call work is expected

About the Role

Alight is seeking a highly skilled and motivated Application Support Engineer (.NET & Kentico) to join our Application Support team. This role is focused on ensuring the ongoing stability, performance, and reliability of our enterprise web applications built on the Kentico platform using .NET technologies.

The ideal candidate will bring strong problem‑solving skills, deep technical troubleshooting experience, and a customer‑centric mindset. You will support critical business applications, collaborate closely with development teams, and act as a key technical point of contact for the Sales and Service Center (.COM portal users).

Responsibilities

• Serve as the primary technical point of contact for the Sales & Service Center (SSC) regarding .COM portal issues and functionality questions.
• Troubleshoot, diagnose, and resolve application incidents, performance issues, code-level defects, and platform-related problems across .NET, Kentico, and related components.
• Perform root cause analysis (RCA) and implement fixes or workarounds to restore service quickly.
• Investigate and resolve content integration issues within the Kentico CMS environment.
• Support integrations with downstream systems, including CRM tools (preferably Microsoft Dynamics CRM), APIs, and shared services.

Requirements

• 3-5 years of experience in .NET and web technologies, with at least 5 years in ASP.NET/C# application development or support.
• Knowledge of HTML, XML, CSS, and client‑side scripting frameworks.
• Hands-on experience with Visual Studio, Azure DevOps, IIS, and related toolchains.
• Expertise in ASP.NET MVC (4.0+), jQuery, Knockout.js, and modern web development principles.
• Deep understanding of object-oriented design / architecture.
• Technical capability in: Entity Framework, LINQ SQL Server (schema design, stored procedures, performance tuning)
• Experience supporting or integrating with CMS platforms, preferably Kentico.
• Familiarity with SOAP/XML Web Services, REST APIs, and JSON.
• Experience in integrating web applications with CRM tools, preferably Microsoft Dynamics CRM.
• Ability to work effectively in a team-oriented, collaborative environment.
• Experience mentoring junior team members and providing technical guidance.
• 3+ years in IT Application Support, preferably within a customer service–focused environment.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing