Senior Educational Program Administrator

JOB SUMMARY

Under the general direction of a School of Social Work Administrator and operating within the guidelines of the University’s contract with the Department of Social Services, a Senior Educational Program Administrator provides consulting and educational services in the areas of organizational development, quality improvement initiatives, staffing, and program development. The key functions of the positions are to deliver services in Leadership and Professional Development including but not limited to management and leadership training; new employee orientation such as workplace diversity & interpersonal skills; customer service; supervisory training; workforce planning; and diversity, equity, and inclusion.

DUTIES AND RESPONSIBILITIES

• Serves as an advisor to DSS executives and managers regarding organizational development initiatives, quality and process improvement initiatives, and program and service implementation. Assists in the development and implementation of long-range strategic goals and plans.
• Works closely with partners to align workforce and services within their area of leadership and professional development. Analyzes inconsistencies, forms strategies, and implements appropriate interventions.
• Recruits qualified participants for the program through promotional activities and contact with the target population. Assesses the educational needs of the target population and recommends courses of action to meet those needs.
• Provides professional development counseling to DSS staff, recommends course programs, monitors trainee progress, and recommends to management performance improvement measures and interventions.
• Develops and administers workshops, training programs, and conferences in accordance with DSS program goals. Develops or oversees the development of training procedures, manuals, and other training aids.
• Participates in the management of a complex web-based system for program registration, training records and materials, tracking, and evaluation of training which supports the delivery of services. Generates reports as needed.
• Manages approved budget for program or sub-unit of a major program, approves expenditures, within broad guidelines, may generate income, sets fees, oversees billing and accounting procedures, and prepares budget reports and projections.
• Collects and analyzes DSS service data and participates in evaluating service effectiveness, designs and implements needs assessment and evaluation tools, identifies problems and makes changes, within prescribed guidelines, or recommends major changes.
• Serves as a resource to students, staff, and state legislators on matters relating to the interpretation and application of DSS program policies, procedures, and regulations.
• Researches, designs, and provides innovative organizational and educational models to management that support agency staff and enhance service delivery. Conducts review and assessment of results.
• Oversees administrative and support functions for service area, including the management of DSS project teams and project members. Provides coaching and other management interventions to ensure that project team members meet project goals.
• Trains and evaluates the effectiveness of DSS staff, determines the most productive distribution of work assignments to meet program goals, and makes staffing recommendations.
• May infuse training curricula with multicultural principles to enhance responsiveness to unique cultural challenges.
• Represents DSS on committees and may present at national and/or local conferences.
• Responsible for School of Social Work special projects which may be ongoing or short-term and which require planning, coordination, and supervision.
• Keeps abreast of changes to social services’ laws, regulations, and policies.
• Performs other duties as required.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree in a social, behavioral science, or discipline appropriate to the program to be served and a minimum of six to seven years of relevant experience. Two years of experience must be serving as an advanced/senior team member or working as a project lead.
2. A background in organizational development, curriculum development, teaching, and/or training.
3. Demonstrated knowledge of diversity, equity, and inclusion, leadership development, and workforce planning.
4. Excellent project management, administrative, and organizational skills, including the ability to identify and resolve administrative problems.
5. Ability to develop, plan, organize, and facilitate workshops. Experience presenting information to diverse groups in classrooms, presentations, forums, and other venues.
6. Excellent written, verbal,