Operations Manager, Red Barn & Consumer Choice

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

WI Distribution Center

Job Description

The Red Barn & Consumer Choice Ops Manager is responsible for leading daily operations across two key departments within our Wisconsin Distribution Center.  

This role entails the coordination of staffing, workflow, and product volume to meet daily, weekly, and monthly targets. The ideal candidate will uphold Trek’s quality standards, champion continuous improvement, and collaborate closely with cross-functional teams to evolve processes, systems, and the operational environment. 

Location: Johnson Creek Distribution Center 
Department: Red Barn & Consumer Choice 

 

Core Responsibilities 

Operational Leadership 

• Manage day-to-day operations for the Red Barn and Consumer Choice teams. 

• Balance labor resources with inbound product volume to hit production and fulfillment goals. 

People Management & Workforce Planning 

• Oversee scheduling, staffing, onboarding, offboarding, and payroll for assigned teams. 

• Provide regular feedback and coaching to team members to enhance performance and professional growth. 

• Help lead the interview and selection process for any open positions. 

• Foster a positive, accountable, and high-performance culture. 

Process Excellence & Continuous Improvement 

• Uses reporting and trends to measure and analyze efficiency across tasks, personnel, and workflow.  

• Identify opportunities to improve SOPs, processes, and physical workspaces through CI events.  

• Partner with other departments, including IT, to support new projects and system enhancements. 

Quality & Output Standards 

• Ensure all output meets Trek’s global quality expectations. 

• Set and uphold the benchmark for consumer-delivered bike standards worldwide. 

Communication & Collaboration 

• Clearly communicate goals, expectations, and updates to internal teams and cross-functional partners on a regular basis. 

• Collaborate with leadership to set vision and strategy for long term success of Red Barn and Consumer Choice 

• Support HR processes including resolving conflicts and maintaining a positive work environment. 

Required Qualifications 

• 2-5+ years of people leadership experience, including performance management and team development. 

• 2-5+ years of bicycle