Retail Associate, Part Time, Non-Exempt, 20-25 Hours Per Week, $15.45 Per Hour

Description

Girl Scouts of Central Indiana embraces an inclusive culture. We value diversity, equity, and inclusion across all identities. We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected. Everyone is welcome to bring their authentic selves into our space. 

Girl Scouts of Central Indiana serves 45 Indiana counties, nearly more than 16,000 Girl Scouts and 10,000 adult volunteers. We are the proud facilitators of Girl Scout camp at five Indiana locations, conveners of thousands of Girl Scout programs with nearly 600 community partners and serve thousands more community members each year at our STEM Center of Excellence and Founders Lodge Event and Conference Center. 

What You Will Do:

The Retail Associate assists in the  operations of the Girl Scout Shop, servicing the Girl Scout membership and the  public.

How You Will Lead:

* Assist customers (walk-in, phone, web orders and mail orders) in selecting Girl Scout merchandise. 

* Assist in maintaining the appearance of the Shop. 

* Assist in daily shop upkeep and stock functions- including computer/ data entry, marking merchandise, restocking merchandise.

* Responsible for opening and closing the Shop. 

* Assist in the sale of merchandise at special events on/off site. 

* Inform and update the Manager of Retail Sales of any items that will benefit the operation of the Shop.

* Assists at Front Desk: reception, customer service, provides information.

* Responsible for incoming and outgoing mail and deliveries. 

* Develops a depth of knowledge regarding the design of the Girl Scout Leadership Experience and can easily articulate to any stakeholder the virtues of the organization. 

* Participates in diverse community and cultural events and  programs.

* Foster a culture of diversity and inclusion in the workplace and amongst the  membership.

* Seek and accept opportunities for professional growth and development.

* Other duties as assigned to support the goals and objectives of GSCI.

All employees of the Girl Scouts of Central Indiana are responsible not only for the position but also for the duties and responsibilities that all employees share. 

Core Competencies:

Project Management – Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines and formulate short- and long-term project goals, objectives, schedules, and priorities in line with council goals;       anticipates issues, obstacles, or opportunities that may impact plans or actions; has ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.

Problem-Solving - Identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem; obtains and evaluates relevant information and contributing factors; identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problem.

Customer Responsiveness  - Seeks and acknowledges the views and ideas from customers; identifies,  prioritizes, and balances customer issues; takes time to answer questions and  explain decisions; follows through on commitments to customers in a timely  manner; maintains a commitment to continuous improvement.

Organizational Knowledge  - Understands Girl Scout purpose and organizational structure, including  functions, operations, and interrelationships; keeps up-to-date on key GSUSA  and council-specific policies, priorities, processes, and practices (for  example, Safety-Wise); understands how his/her job relates to and supports  GSUSA goals, including increasing and developing membership and volunteer  support; is aware of the organizational culture and knows how work is  accomplished; knows the roles and responsibilities of staff and volunteers; is  familiar with membership policies, standards, and resources.

Requirements

What We are Looking For:

· High School diploma required. 

· One year of customer service or retail  sales experience, preferred. 

· Basic cashier operations. 

· Customer service friendly.

· Customer, volunteer, and girl focused.  

· Merchandise management.