Managed Services, LASER Operations Lead

Managed Services, LASER Operations Lead

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Managed Services LASER Geography Operations Leader

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Your Contribution to the Organization:

The HPE Managed Services LASER Geography Operations Leader is responsible for the overall management of remote and local delivery of Managed Services across LASER. Our Costa Rica and Milan IT Operation Centers provide effective, in-country delivery of remote Managed Services to our LASER customers. This leader will drive Managed Services Delivery across our LASER Operations ensuring the team is operating consistently within ITSM/ITIL standards delivering secure managed services. This leader is responsible for the Customer Experience and Gross Margin across the overall operations and is a key partner with the country Managed Services and Services Customer Experience leadership teams.

How You’ll Make Your Mark:

• Provides leadership and direction for our HPE Managed Services LASER Operations
• Is accountable for Managed Services LASER Operations customer experience
• Is responsible for Manage Services LASER Operations delivery execution
• Is responsible for implementing and adhering to HPE Managed Services delivery and security standards
• Drives efficiencies to deliver increased profitability and meet industry level margin
• Enables growth opportunities and reference accounts through flawless execution of Managed Services
• Drives collaboration across HPE Operations teams including Services Experience Delivery, Global Support, Engineering & Enablement, Manage Services Security, Services Strategy & Portfolio, along with HPE Sales and Pursuit teams
• Responsible for delivering customer SLAs
• Responsible for services margin for deals supported within defined geography, ensuring greater focus on cost/revenue business fundamentals
• Develops executive level relationships with top accounts

What You’ll Need:

• Must have HPE Services, Managed Services, Cloud Service Provider or Services industry experience
• Exceptional Services knowledge: Expert knowledge of HPE Service offerings, business model, market dynamics, and HPE Managed Services strategy
• Fluent in English speaking or Ability to speak English fluently (Spanish or Italian will be a plus)
• Able to create and build highly effective global support team
• Drive industry best in class Managed Services delivery team performance
• Leadership - Able to lead effectively in a complex environment, and deliver results; Able to influence without direct authority; Able to balance between competing priorities and be flexible and creative
• Demonstrated ability to effectively communicate across multiple levels in HPE and client global organizations
• Ability to effectively manage costs
• Demonstrated ability to lead and inspire teams, develop effective relationships across organizations, accomplish goals under pressure situa