Customer Support Assistant

Company Description

About Us

At Sociaxe, we are committed to delivering exceptional support and tailored solutions to help businesses thrive. With a focus on efficiency and innovation, our company values professionalism, precision, and a client-first approach. We strive to create an environment where our team members can grow, succeed, and make a meaningful impact every day.

Job Description

Job Description

Sociaxe is seeking a dependable and detail-oriented Customer Support Assistant to join our team in Cleveland, OH. This role involves providing professional support to customers by addressing inquiries, resolving concerns, and ensuring a seamless service experience. You will play an essential role in maintaining positive relationships with our clients and contributing to our customer success initiatives.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

• Provide accurate information regarding products, services, and company policies

• Assist customers with troubleshooting and resolving product or service issues

• Document all interactions and escalate issues to the appropriate department when necessary

• Maintain a positive and empathetic attitude toward customers at all times

• Collaborate with team members to improve customer service processes

• Follow up with customers to ensure their issues are resolved satisfactorily

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree is a plus

• Proven experience in a customer service or support role preferred

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Proficiency with Microsoft Office and customer service software

• Ability to handle multiple tasks and prioritize effectively

• Professional and friendly demeanor

Additional Information

Benefits

• Competitive salary ($40,000 - $43,000 annually)

• Opportunities for career growth and professional development

• Supportive team environment

• Skill-building and training programs

• Stable, full-time employment with a consistent schedule