INFORMATION SPECIALIST I

Attention applicants:  Do not apply for this position via the MassCareers website.  Your application will not be received. 

To apply, follow the link below to the Attorney General’s Office direct application page.

www.mass.gov/ago/employment.

INFORMATION SPECIALIST I

EXECUTIVE BUREAU

INFORMATION services CENTER

 Attorney General Andrea Joy Campbell is looking for a highly motivated individual to join her team as an Information Specialist in the Attorney General’s Information Services Center.  The Information Services Center (ISC) answers inbound calls from the public, provides information to callers, and makes internal and external referrals.

Primary Duties: An Information Specialist is a public-facing position in ISC and plays a central role in the Office’s handling of public inquiries.  Information Specialists serve as the first point of contact for most members of the public who contact the Attorney General’s Office (AGO) and are responsible for answering questions, providing information, and making referrals, as appropriate, to other government agencies or community organizations.  Information Specialists may also provide explanations and directions to the public regarding the filing, processing, and assignment of complaints, as well as information relating to the work of various divisions.  Information Specialists will participate in regular trainings with divisions across the AGO. This position requires extensive phone communication with members of the public.

Position Type:  Full-Time/Non-Exempt. This is a fully remote position.

Salary: $59,513

To apply for this position:  Please visit the Employment and Recruitment Portal of the Attorney General’s Office at BambooHR and apply directly.  Applications submitted via MassCareers website are not received.