AC Power-Project Leader

The Site Level Project Leader will provide world class start-up leadership for large, high-profile orders of Liebert power equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC, Area/District Offices, and Area Managers.

 

DUTIES & RESPONSIBILITIES:

ROLE

§ Relies on extensive experience and judgment to plan and accomplish work related goals

§ Requires no direct supervision

§ Leads and directs the work of others

§ Provides guidance to others on complicated situations

§ Factory certified on a variety of products that interact with Liebert systems:

o Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.

§ Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager

§ Coordinate start-up and site testing activities for assigned projects before it begins

o Review site testing requirements and service items provided on the sales order

o Review customer or third-party test procedures, match to what was sold with the order

o Assist and recommend man-power needs for the job

o Gather all documentation for job (submittals, as-built drawings, in-house test procedures)

o Tag equipment and open start-up & site testing tickets

o Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment

§ Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant

§ Assist contractors as required during installation of assigned projects

o Coordinate Pre-Site meetings with contractor

o Visit site on regular basis as agreed upon, typically once per week for large jobs

o Provide phone support to contractor for technical questions during installation

§ Support start-up and site testing activities for assigned projects

o Ensure sufficient man-power on site each day to perform start-up and site testing work

o Assist during start-up and site testing as necessary, depending upon man-power availability and site location

o Provide first level of tech support assistance to speed up problem resolution

o Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required

o Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control

o Provide daily status reports to Service management and sales rep

o Support District Offices, or Power Technical Support, as requested even for projects not directly assigned to by the Area Manager

o Assist or coordinate PM's for large customers, as requested by District Manager

o Provide phone or on-site support for remedial services calls

o Provide a first line of high-level technical support on-site for critical customer problem resolutions

o International start-up or support as requested by Power Technical Support or Field Management

TECHNICAL

§ Provide On-the-Job training and on-site direction to associates for assigned projects

§ Conduct field customer training for assigned projects as required

§ Communicate with National Technical Support on equipment issues

§ Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

§ Operate in a safe manner in accordance with published safety guidelines

§ Must wear appropriate PPE as per company guidelines and accordance with job duties

§ Adhere to work hours policy guidelines – “14 hours rule”

§ Report all work related accidents or injuries within 24 hours to the appropriate personnel

§ Must be a role model to fellow associates with regards to safety by setting a positive example

§ Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

ADMINISTRATION

§ Coordinate assigned project completion, customer training, and close-out

o Provide all test data and start-up reports in a final package to the customer

o Coordinate any additional training bought with the sales order, provided either by the Customer Engineer, Power Tech Support, or the Project Leader directly