Sr. Ad Ops Specialist

Job Description:

The Sr.Ad Ops Specialist is a key member of the Strategic Planning & Delivery team, responsible for managing campaign delivery and identifying improvements (process, training and system development) that impact our ability to recognize revenue from sold campaigns (including display, video, mobile and native ad types). You will manage a global team of traffickers, ensuring excellent and timely delivery of campaigns.

You Will:

•    Ensure clients and partners, as well as internal sales teams, are receiving first-class customer support

•    Work ensure maximum booked revenue is recognized while campaign objectives are consistently exceeded
•    Lead, motivate and encourage a dedicated global ad ops team under tremendous time pressures
•    Work in collaboration with all other Strategic Planning & Delivery teams to outline requirements, ad specs and QA new ad products as needed; work with
various internal teams to launch new advertising products
•    Have full knowledge of all ad products available on the site and offsite (AMP, FBIA, Apple News, etc) including specs, site functionality, general availability
and performance of ad units
•    Proactively present new features and functionality to management in order to keep pace with industry trends and business objectives
•    Proactively troubleshoot delivery and technical issues to ensure revenue recognition. Field and coordinate resolution of issues and escalations.
•    Ensure quality assurance, review, test and schedule campaigns in one or several third-party ad server platforms as needed
•    Communicate technical issues (both verbal and written) in a manner that is easy for a non-technical audience to understand
•    Offer full support for escalated issues where customer needs the comfort of knowing they have individuals who can assist them on a more personal level
•    Provide training (troubleshooting delivery issues, inventory management, understanding delivery priorities, optimization of campaigns, ad products, etc.)
to Sales and Sales Operations as needed
•    Additional ad hoc projects as requested

You Have:
•    Minimum 5 years experience working within Ad Operations
•    Ad serving/ad technology experience, including but not limited to DFP, SSPs/DSPs, Nativo, AdJuster, Operative.One, etc
•    Ability to work successfully with teams, handling multiple projects and meeting tight deadlines under pressure
•    Strong customer focus – promoting customer satisfaction, resolution and loyalty
•    Willing and able to collaborate across boundaries to get work done and drive business forward
•    Robust analytical abilities and quantitative skills
•    Exceptional relationship management, communication and process design skills
•    Extensive working knowledge of advertising sales and operations workflow and infrastructure
•    Strong knowledge of advertising campaign metrics and research technologies
•    Strong experience working in Excel and Internet technologies required
•    Knowledge of HTML, Flash and JavaScript
•    Comfort and experience with a fast paced technology environment
 

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job app