Regional Training Lead

Company Description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Commitment to Diversity, Equity & Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Job Description

This job is open to multiple locations - we are welcoming applications from Azerbaijan, Georgia, Greece, Kazakhstan and Uzbekistan.

As a Training Team Lead, you will bridge the gap between our regional training strategy and hands-on training delivery. In this role, you’ll manage a team of Training Specialists, overseeing the rollout of training programs that meet both global and regional standards. You’ll play a vital role in enhancing the onboarding experience, supporting ongoing coaching, and ensuring the team’s effectiveness through data-driven insights and feedback loops. This is a dynamic role where leadership and a focus on continuous improvement are key.

Essential Duties and Responsibilities

Team Leadership & Development:

• Lead and mentor Training Specialists within the region, fostering a supportive environment that encourages skill development and continuous learning.
• Collaborate with the Regional Training Manager to align the team’s activities with the broader regional training goals and organizational standards.
• Conduct regular performance reviews, coaching sessions, and feedback to ensure Training Specialists are equipped to meet the team’s objectives and grow professionally.

Training Program Execution:

• Oversee the delivery of onboarding and ongoing training programs, ensuring all training content is up-to-date and aligned with global standards.
• Partner with Training Specialists to ensure workshops and sessions are engaging and adapted to meet the diverse learning needs of Support Associates.
• Implement and support coaching practices to help Specialists deliver impactful, real-time guidance to Support Associates.

KPI Monitoring & Continuous Improvement:

• Track key training metrics and performance indicators, working closely with Training Specialists to continuously assess and improve the effectiveness of training programs.
• Analyze team performance data to identify trends, address training gaps, and make data-driven adjustments to enhance the learning experience.
• Provide regular updates to the Regional Training Manager on team performance, highlighting successes, challenges, and recommendations for program adjustments.

Collaboration & Communication:

• Act as a key liaison between Training Specialists and the Regional Training Manager, ensuring that communication flows smoothly and team needs are addressed.
• Coordinate with cross-functional teams, including Content and Quality, to ensure training initiatives align with operational goals and reflect up-to-date practices.
• Gather and relay feedback from Training Specialists to influence the development of new content and improvements to existing programs.

Skills & Competencies

• Team Leadership in Training: Ability to lead a team, with a focus on coaching and supporting professional development.
• Training Program Management: Skilled in managing and overseeing the implementation of training programs with attention to both global alignment and local relevance.
• Performance Tracking & Analysis: Proficient in using KPIs and other performance metrics to assess training effectiveness and identify areas for improvement.
• Instructional Design: Experience in supporting the development and adaptation of training content, with a solid grasp of adult learning principles.
• Adaptable & Culturally Aware: Able to balance global objectives wit