Operations Manager - 2nd Shift

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

OPERATIONS MANAGER

2nd Shift Mon - Sat ~5pm - 1am

 

YOUR ROLE

Summary:  Accountable for leading, directing and managing inbound and/or outbound site operations to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures, ISO standards and Sarbanes Oxley requirements, and other regulatory guidelines.  Models and acts in accordance with our guiding principles and core values.

 

WHAT ARE YOU GOING TO DO?

Typical Responsibilities:

• Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
• Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.
• Plan and monitor daily staffing schedules, and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives. 
• Manage revenue and expenses to budget constraints.
• Ensure directives, rules and procedures are communicated to all operations' staff.
• Ensure safety methods, practices and programs are implemented and maintained.
• Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools. 
• Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Train and certify new employees on all performance standards.
• Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities. 
• Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.

WHAT ARE WE LOOKING FOR?

Requirements:  

• Ability to read, analyze, and interpret general business periodicals, pro