Compliance Operations Manager

Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 100 million people with a common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. Since 2010, GoFundMe has become a trusted global leader in online fundraising, with $17 billion raised from over 200 million donations. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Compliance Operations Manager to help supervise the compliance operations team.

Trust is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk, Compliance, & Platform Integrity team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As the leader of the Compliance team, you will be responsible for guiding a group of thoughtful and compassionate compliance professionals who assess fundraiser intent, verify information provided, and perform due diligence to help ensure the platform is abiding by regulatory requirements and contractual obligations. You will also be required to understand where cross-functional relationships can be strengthened, processes can be improved and tools can be strengthened to create a strong culture of compliance and protect against emerging risks.

This is a role that requires operational excellence, thoughtful communication, a critical understanding of nuanced global risks, and the ability to maintain strong organizational alignment to impeccably complete daily operations to help ensure GoFundMe remains a safe place to give online.

The Job…

• Leading the Compliance Operations team in their daily responsibilities, which include completing enhanced due diligence, sanctions and watchlist screening, unusual activity reports, and suspicious transaction reports
• Managing the team’s performance and directly contributing to their ability to excel in their goals, meeting their Service Level Agreements, maintaining strong quality standards, and improving overarching operational performance
• Playing a key role as a decision maker in the team’s risk appetite, operations, and strategies, advocating for those resolutions with a data-driven approach and well-supported evidence
• Acting as the main point of contact for escalations
• Overseeing enhanced due diligence on accounts that exhibit higher-risk and unusual activity including but not limited to; sanctions, Counter-Terrorism Financing, Politically Exposed Person(s) (“PEP(s)”), money laundering and the associated predicate offenses
• Offering guidance on and responding directly where appropriate, to any relevant escalated support ticket, agency complaint, or account review
• Owning ongoing monitoring to help ensure assessments remain accurate and emerging risks are properly identified with mitigation plans
• Revising and establishing processes with leadership to ensure guidance is current, properly disseminating information to the team
• Creating and delivering training to educate teams on responsibilities and compliance matters
• Developing and documenting compliance team procedures, workflows, and standard process guides, surfacing them to the Second Line of Defense for review against mapped organizational controls
• Maintaining responsibilities around identified gaps, issues, or problems to see them through for remediation, alerting leadership, proposing solutions, and working with stakeholders across the organization, third-party service providers, and external users
• Collaborating with business units and operational areas on implementation of compliance processes and providing guidance to support projects and workflow enhancements
• Conducting presentations and creating supporting materials to advise leadership and departments on compliance portfolio performance and reporting
• Performing ad hoc projects to support compliance and company initiatives
• Developing strategic relationships with payment service providers and partnering with them to effectively mitigate against compliance risks

You…

• Minimum of 5 years experience managing a team working in risk management and/or compliance with a payments focus with strong operational focus
• Work well overseeing a distributed global workforce and confidently maintains communication while working in a remote or hybrid environment
• Leverage data-driven insights to adjust an agile team quickly to make large operational impacts
• Proactively steps into the team’s work to manage vol