Senior Director, Practice Lead

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

We are not currently accepting applications from residents of NY, CO, CA and WA for this role

SENIOR DIRECTOR, PRACTICE LEAD

Department: Professional Services

Position Overview 

As a member of the Professional Services leadership team, you will deliver enterprise solutions, initiate, build, and sustain relationships with clients and prospects, and develop and mentor team members. The Senior Director, Practice Lead establishes credibility both internally and externally, deliver value, and play a signification leadership role in the next stage of the company’s growth.  

Your responsibilities will include driving revenue and margin goals, and ensuring compliance with corporate targets. In addition, as a Senior Director, Practice Lead you will help develop the solutions and tools required to best position e2open to win and successfully deliver solutions.

Responsibilities 

• Define the strategic direction for the practice and helps senior leadership with rolling out strategic initiatives throughout the professional services organization, however, with focus on complex solution delivery
• Define success factors and identifies critical team goals and objectives in line with the practice strategy
• Steer resource capacity and allocation to achieve the goals of implementation revenue and margin set at the organization level
• Manage utilization for the practice (supply and demand matching). 
• Growing the practice in terms of revenue per FTE 
• Plan long-term project resource requirements for the practice
• Leads strategic initiatives for professional services organization 
• Improve processes across implementation services, product and support to achieve higher levels of quality and efficiency
• Oversees project managers optimizing processes related to project staffing, assessing and developing consultant skills, and managing client escalations
• Effectively identify and mitigate risks and resolve issues to ensure project success
• Drive the teamwork necessary to resolve customer concerns in a timely, professional, and effective manner
• Deliver high quality implementations and drive high customer satisfaction, increasing reference- ability and expansion opportunities
• Manage operational reviews monthly and periodic update meetings for the staff to maintain clear lines of communication
• Ensures that associate(s) adhere to company’s policies, procedures, methodologies, and quality
• Ensures accurate time reporting across the team
• Drive recommendations in support of salary / promotion process and holds discussions as necessary
• Mentor and lead the development of the team’s capabilities and manage performance issues
• Interacts with Product Management, Product Development, and Customer Support organizations to support issue resolution
• Partner with sales management to ensure successful sale of professional services and associated software in addition to providing high level consultation
• Responsible for team’s achievement of revenue contribution, expense, and margin targets for relevant products across regions
• Maintain and strengthen relationship with existing customers; be an Engagement Manager for key accounts, as needed.
• Report and drive KPIs to achieve and over-achieve goals
• Focuses on growing the next level of leadership
• Ensures retention plans and employee backfill plans are in place.
• Take leadership in supporting software and consulting sales
• Leverage your industry expertise and network to create opportunities and revenue
• Drive successful E2open Partner interaction within programs
• Serve as an industry luminary by participating in various industry forums, panels, tech talks, etc. to highlight and promote the use of E2open products and solutions

Qualifications and Experiences 

• Degree in supply chain, business administration and / or computer science or relevant disciplines
• Minimum of 10 years proven leadership experience working as a Project Manager, Consulting Manager, Engagement Manager, or similar management capacity in a professional