Little Shop on Bosque - Assistant Store Manager

SUMMARY  

At Magnolia, the Assistant Store Manager, Little Shop on Bosque is responsible for facilitating the host experience, creating an exceptional guest experience, and overseeing all operations of the retail floor. The Assistant Store Manager oversees every area of the store, including product management, operations, and employees. This position works closely with the Store Manager and Crew Leaders to ensure key performance metrics are being met on a daily basis, provide coaching to employees, manage the guest experience, and ensure daily business needs are communicated to management. This position works from the Little Shop on Bosque in Waco, Texas. It reports to the Store Manager, Magnolia Market and has supervisory responsibilities. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Monitor and observe the sales floor to ensure exceptional guest experience* 
• Manage Retail Specialists and Hosts and lead in daily opening tasks including replenishment of the sales floor and other visual merchandise tasks as needed to maximize sales goals* 
• Leverage all necessary tools to manage the store business operations in overseeing sales goals, labor, and supplies management* 
• Ensure visual displays are up to visual standards* 
• Manage crew leaders to coach and develop the team through timely feedback* 
• Identify bottlenecks on the sales floor and actively create solutions   
• Ensure a high level of product knowledge both for self and direct reports 
• Coordinate and lead orientation and training   
• Responsible for interviewing and hiring host level positions   
• Perform other duties as assigned 

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Connect and engage the team to encourage sharing of ideas and working together to accomplish goals. Begin identifying areas of strength and development for team members and communicate with manager. 
• Critical Thinking: Ability to evaluate and address and communicate problems quickly and efficiently. Develop an analytical approach and be unbiased in the evaluation of facts. 
• Expertise: Maintain a thorough understanding of your area and each role in it to ensure all work is completed accurately and on time. Stay current on trends and advances in your field. Foster employees' abilities to become experts by connecting them with the resources and training needed. 
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. Use established channels to utilize written and verbal communication skills to convey information effectively. 
• Guest Focus: Establish and uphold a culture of exceptional guest engagement and service, setting a standard through exemplary leadership. 
• Strategy and Goal Setting: Approach change with positivity and curiosity. Understand team goals and effectively communicate the day-to-day actions contributing to achieving them. 
• Hard skills: Proficiency in Microsoft Office Suite required. 

ELIGIBILITY QUALIFICATIONS 

• High school diploma or GED equivalent required 
• 3-5 years of related work experience preferred  
• Must be available to work weekends, evenings, special events, and holidays as business needs require 

PHYSICAL DEMANDS