Regional Account Manager

Essential Job Functions

• Client Facing Role that manages the overall business relationship
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Market Analysis / Industry Awareness
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:

Client Reviews                                          Strategic Business Plans           

Value add Programs                Process Improvements              

Tender Management                Technology Solutions

• Impact & coverage analysis -> identify service or opportunity gaps

• Penetrate organizational structure and develop relationship beyond main points of contact
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
• Other duties as assigned

 

Other Skills & Abilities

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently

• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills

• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative

• Responds easily to changing demands

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus

Education & Experience

• College degree preferred
• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
• Experience with CRM systems

Certification and Licenses

• Professional certification may be required in some areas

Washington required disclosure: Salary range for this position is between USD 71,843 -119,738 annually.

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

https://assessment.predictiveindex.com/bo/28w/Candidate_Link

 

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements