Application/Production Specialist

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Application/Production Support Specialist is responsible for the support of applications/systems/databases and third-party software programs. He/She will ensure that deployments will successfully migrate into production without faults. Resolve issues regarding operations, including installations, setups, error messages, online transactions, system status, and downtime procedures.

Responsibilities

• Under general supervision, respond to and research, and resolve routine to moderately complex issues with internal applications/systems and/or databases.

• Under general supervision, analyze routine to moderately complex software deployments to ensure that the transition to production is seamless and without faults.
• Conduct maintenance programming to resolve any issues that are found.

• Develop and maintain code, apply structured programming techniques, and adhere to coding standards.

• Coordinate, set up, and conduct integration testing to ensure that software meets the specifications and that deployment will have no issues with the other components of the application/system and/or database.

• Provides input to peers, management, and customers for recommendations and alternate solutions and/or improvements.

• Document support issues and solutions.

• Performs other related duties and participates in special projects as assigned.

Qualifications

• Able to demonstrate good problem-solving skills and appropriately apply proven solutions.
• Bachelor’s degree in computer science, Information Systems or related discipline.
• 1+ year’s experience working with and setting up ActiveBatch job plans and workflows a plus.
• 1+ year’s experience working with Globalscape EFT and setting up automated FTIP plans a plus.
• 1+ year’s experience working with SQL Server/SSIS is a plus.
• Experience with C#/.Net is a plus.
• Working knowledge of ServiceNow.
• Able to apply general functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools to complete work assignments.
• May require knowledge of, or ability to quickly learn specialized software related to the position.
• Requires good communication skills, both verbal and written.
• Able to communicate effectively with diverse groups of people when completing work assignments.

Additional Information

The national pay range for this role is $52,500 to $93,400 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans