We are pioneers. We were the first to break the sound barrier and design the first functional jetpack. We were aboard NASA’s first lunar mission and brought advanced tiltrotor systems to market. Today, we are defining the future of on-demand mobility. At Bell, we are proud to be an iconic company with superb talent, rapidly creating novel and coveted vertical lift experiences.   
 
Bell Flight has an opening on our IT team for an onsite IT Site Manager to join our team in Ozark, Alabama.      

In this role, you will be primarily supporting Flight School Next program at Bell.  You should be comfortable executing in a fast-paced environment, contributing to innovative solutions, demonstrate leadership and technical competence. As a manager, you should feel comfortable collaborating regularly with Bell’s business leaders to understand how you can advance Bell’s business by delivering software solutions.  

What you’ll be doing as an IT Site Manager: 

• Ensure reliable performance and availability of onsite IT systems and services. 

• Support the stability of onsite network operations by coordinating issue resolution across internal IT teams and external vendors and by following standard IT service and escalation processes. 

• Act as the onsite escalation point for major incidents and remain engaged in resolution activities until issues are closed. 

• Oversee onsite third party support resources and collaborate with core IT teams to maintain smooth daily operations, ensuring vendors meet service expectations and escalating issues when needed. 

• Provide leadership to the onsite IT team by setting expectations, enabling strong customer service practices, supporting day-to-day operational needs, and prioritizing resources during periods of high demand. 

• Partner with program leadership to understand operational needs and ensure technology solutions effectively support business requirements. 

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