Sr Application Engineer

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

How’d you like to be part of something BIG? As part of the Revenue Operations application team here at Universal Studios Hollywood you’ll be building and supporting various software systems that help make Universal Studios the entertainment capital of LA!  

The Revenue Operations team’s number one priority is ensuring that our various food and retail systems are delivering a stable and fast service.  As a member of the team, you’ll help build, troubleshoot and operate applications to ensure system uptime, responsiveness and security. You’ll interact with team members across the IT and business landscape and have an opportunity to be a direct contributor of exciting and new technology.

The Sr. Application Engineer's role is to assist in defining the overall strategy, standardization, and maintenance of software applications in support of the achievement of business requirements.  This includes creating, testing, analyzing, implementing and supporting software programs and applications along with configuration management of various existing applications.  The Sr. Application Engineer will serve as a key contact with the user community for solving business issues as well as providing support and guidance to other engineers on the team.

RESPONSIBILITIES

• Work with other technical staff to lend expertise toward driving solutions
• Lead the development and execution of testing to ensure the solution is capable of meeting the business needs and will be able to handle the Production Load
• Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
• Write, translate, and code software programs and applications according to specifications
• Collaborate with business analysts, programmer analysts and architects in conceptualizing and developing new software programs and applications
• Mentor and transition solutions to Park Operations Team
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established company policy, procedures, training and team member involvement activities
• Perform other duties as assigned

Qualifications

• Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, Business Administration or related field preferred
• 4-5 years of experience in an IT support function supporting a large Food/Retail Point of Sale application such as Oracle Micros Simphony, NCR Aloha, Omnico OmniBasket, or Agilysys InfoGenesis
• Experience with solution planning and execution of installations, upgrades and hotfixes
• 2+ years of experience supporting Inventory and Warehouse Management Systems, such as Eatec and Cambar
• Proficient in installing, configuring, and maintaining Kitchen Display Systems
• Experience with relational database such as Microsoft SQL Server
• Proficient with Transact-SQL programming including stored procedures, triggers, and reporting using SSRS