Community Support Case Manager

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

JOB SUMMARY AND PURPOSE

Community Support Case Manager-The Community Support Case Manager will work with the Housing Navigator and the Housing Tenancy and Sustaining Services Specialists by conducting and providing housing assessment and care planning to address barriers to attaining and sustaining permanent housing.

• Secure required documentation (e.g., Social Security card, birth certificate, prior rental history) needed for benefits and housing application.
• Develop an individualized housing support plan based upon the housing assessment that addresses barriers and includes measurable goals.

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
• Assess barriers facing the clients and develop a case plan.
• Coordinate individualized planning with clients to meet short- and long-term needs.
• Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• HS/GED. Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

• Minimum 1-year general experience in case management or similar social services role OR Bachelor’s Degree in Social Services related field in lieu of experience

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field)
• 1 year of experience working with target population
• Bilingual, English and Spanish
• HMIS navigation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.