Senior IT Support Engineer

• Your mission at Climeworks is to represent the IT Support organization for the US area and provide support activities for the workplace & cloud environment according to our high standards.
• You provide end user support for hardware and software type of incidents as 1st/2nd level agent.
• You organize and prepare equipment (laptops and peripherals) for new joiners in the US and Canada.
• You maintain the incident backlog for worldwide based employees.
• You escalate 3rd level support tickets to vendors/partners (e.g. hardware defects).
• You act as interface to the US parts of the business units and represent the IT organization on the country.
• You maintain asset management database for US/Canada-based IT equipment.

Requirements

• University or junior college education.
• Microsoft certified professional.
• At least 5 years of experience in the field of IT support activities.
• Solid experience working with ticket and request management tools (e.g. ServiceNow).
• Excellent know-how of Windows 10/11.
• Good understanding of network and connectivity technologies.
• Proficient knowledge of Microsoft Teams including Telephony.
• Good understanding of Microsoft Intune including software distribution and autopilot deployments.
• Very good know-how for Microsoft Office 365 applications, especially Outlook, Word and Excel.
• Good understanding of Active Directory and synchronization to AAD/Entra.
• Excellent communication skills.
• Very good organization and task management skills.
• Management of external parties (contractors).
• Ability to work in a virtual team (and work alone) with limited IT colleagues locally available.
• Fast-paced learner.
• English.
• Willingness to travel occasionally.

Disclaimer:  You are living in Austin, Texas or are willing to relocate there for this position.

What We Offer:

At Climeworks, we foster a positive, purpose-driven, and inclusive culture. We care about the well-being of our Climeworkers and offer:

• Paid time off, including vacation.
• Flexibility to occasionally work remotely and adjust working hours.
• RSUs, making you a shareholder in our company.
• A competitive 401k plan and comprehensive health insurance, including dental coverage for you and your dependents.
• A horizontal organization, a supportive team, and a dynamic, innovation-focused environment.

You will join a horizontal organization, a great team, an improvement-oriented approach, and a scale-up venture with an innovative technology. Sounds like you? We are looking forward meeting you! Apply now by filling in the online application form and uploading your complete dossier to our careers portal: https://www.climeworks.com/careers

Diversity and Inclusion:

At Climeworks, we celebrate diversity and encourage everyone to apply. All qualified applicants are considered for positions, so bring along your knowledge, personal experiences, and fresh perspectives, and together we can make a difference.

We don’t accept candidate profiles from agencies for our positions.