Technical Coordinator II - Classroom Support

Overview

This is a full-time position dedicated to the support of Zoom connect courses, classrooms, and facilities, primarily during evening hours.HOURS: Monday – Thursday: 2pm – 11pm (Dinner 6 – 7 pm), Fridays: 9am – 6pm, Saturdays 8am – 12pm (on occasion). These times maybe adjusted slightly from semester to semester.

Responsibilities

• Broadcast Support (60%) – Assist classroom facilitators in troubleshooting Internet Video Conferencing (IVC) and Zoom equipment (including Cisco systems, Crestron devices, audio systems, laptops and cameras) and web conferencing applications. Assist at IVC/Zoom events, including those on evenings and weekends, and attend to any problem’s faculty may have. Serve as the primary IVC/Zoom technical support point-of-contact for facilitators and faculty in the evenings.
• Classroom Maintenance (15%) – Performing regular equipment tests and maintenance in IVC/Zoom classrooms to ensure equipment is working properly. Ensure IVC/Zoom classrooms (mainly those in the Distance Education building) are regularly cleaned (e.g. desks wiped down, whiteboards cleaned, etc…). Assist with classroom installations as needed.
• Training (15%) – Train facilitators, including new facilitators, and keep online training resources up to date.
• IVC Material Distribution (5%) – Work with staff in distributing and collecting student classroom materials to approved facilitators and proctors in a secure and professional manner while maintaining student confidentiality and security of materials and exams.
• Unscheduled Broadcast Facilitation (2.5%) – Serve as facilitator for non-classroom broadcasts (e.g. Provost events, special lectures, etc.) as needed.
• Facility Support (2.5%) – Assist with the security of facilities and personnel during evening hours (5 – 11 pm).

Qualifications

Minimum Qualifications:

• Associate degree plus two years of experience; or a bachelor’s degree; or an equivalent combination of education plus experience is required.
• Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint).
• Familiarity with videoconferencing networks and equipment (cameras, projectors, audio systems, etc).
• Ability to Interact professionally and patiently with students, faculty and administrators while providing a friendly service.
• Ability to work independently.
• Demonstrated strong verbal and written communication, analytical skills and problem-solving skills.

Preferred Qualifications:

Experience in H.323 Video Conferencing, Webcasting or Audio Conferencing sectors.

Knowledge of IT networks, firewall systems, gatekeepers, gateways, and MCU’s.

Knowledge of university policy and procedures

Experience with audio/video equipment

Experience with university systems

Required Documents

Along with the online application, please attach:

Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"

Name and contact information for 3 professional references to be entered into Candidate Profile

Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

$40,340, Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

The Center for Instructional Design and Innovation (CIDI) is a mission-critical service unit at Utah State University. CIDI helps university instructors create and maintain high quality learning environments by providing access to prompt and effective support, practical tools, relevant data, expert consultation, hands-on training, and learning-experience design.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate