Patient Access Representative 1 (On-Site) - Full Time -Bascom Palmer Eye Institute - Palm Beach Gardens

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The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Representative 1 (On-Sie) H in Palm Beach Gardens, Florida. The Patient Access Representative 1 (On-Site) (H) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

CORE JOB FUNCTIONS:

• Performs full registration and ensures that insurance is verified, and all patients’ information is correct.

• Obtains copies of insurance cards, driver’s license, and any applicable referrals.

• Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. Instructs patients to complete any questionnaires that might be required by physician.

• Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.

• Reconciles all vouchers and delivers them to designated area.

• Answers telephone calls and responds to questions and inquiries or transfers when appropriate.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                    

Education:

High school diploma or equivalent required

Experience:

Minimum 1 year of relevant experience required

Knowledge, Skills and Attitudes:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Department Specific Functions 

• Projects a welcoming professional demeanor.  

• Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.  

• Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.  

• Performs pre-service validation prior to patient’s appointment for in person or virtual visits.  

• Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.  

• Coordinates patient flow to ensure timely check-in and arrival to service area.  

• Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.  

• Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.  

• Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal,