Supervisor, Quality Control Production

Your Dreams, Our Future.

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

WHERE YOU WILL WORK

Without compromising our steadfast commitment to Quality, Safety and Sustainability our manufacturing and packaging facility produces in excess of 70MM units per year. This is a demonstration of our can-do attitude, collaborative spirit, focus on innovation and continuous improvement mindset. Always People First! 

JOB SUMMARY

This position is a part of SAI Quality Department. Under the direction of the Quality Manager, the Quality Control Supervisor is responsible for leading and supervising a team of QC Inspectors performing inspection and disposition activities for makeup products, components, WIPs, and finished goods in accordance with cGMP requirements, company policies, and established specifications.

WHAT YOU WILL DO 

• You will support departmental and organizational goals and objectives.

• You will supervise, assign, and prioritize daily work activities for QC Inspectors to support production schedules while maintaining quality and compliance.
• You will ensure sampling, inspection, and disposition of Incoming Components, Finished Goods, and WIPs are performed in accordance with Product Specifications, Standards, and approved sampling plans (ANSI/ASQ Z1.4, ISO 2859, or company SOPs).
• You will oversee organoleptic evaluations of cosmetic products (color, odor, texture, appearance) and ensure proper comparison against approved Reference Standards.
• You will review, approve, and track Production Nonconforming Product Reports (NCRs), ensuring timely investigation, appropriate disposition, and documented root cause.

• You will review and approve Corrective Actions and Preventive Actions (CAPA), ensuring actions are effective, implemented as committed, and sustained.

• You will monitor and analyze quality trends, inspection data, defect rates, and recurring issues; escalate concerns and recommend improvements.

• You will track, analyze, and report QC Inspector productivity, performance, and adherence to inspection targets and KPIs.

• You will train, coach, and develop QC Inspectors on inspection methodologies, defect identification, sampling techniques, documentation practices, and proper use of inspection and test equipment.

• You will ensure inspection documentation, data entry, and records are accurate, complete, and compliant with internal and regulatory requirements.

• You will maintain, update, and control Referen