Customer Success Manager

(Commodity Market Data)

Location: Houston, TX

About Argus

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets.

Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy.

Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

We are a global team of smart and ambitious people, committed to providing the best information to the energy and commodities markets. Our core values are Excellence, Integrity, Partnership and Inclusivity. Our fast growth and success mean that we are always looking for talented individuals to join our team. If that sounds like you, we would love to hear from you.

What we’re looking for?

We’re looking for a collaborative candidate to join our Sales organization where you will rapidly build an understanding of our business and help to grow our revenue and customer base.

Acting as a partner to the sales team, as a Customer Success Manager you will proactively work with Argus customers to maximize adoption & value, increase retention, and drive growth.

What will you be doing?

• Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell, up-sell and retention; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers
• Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line
• Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets.
• Educate customers on how to maximize the value they receive from a relationship with Argus Media
• Be a representation of Argus to our customer base, engaging them from the start of the commercial relationship through customer visits, energetic feedback, and focusing heavily on long-term value generation
• Provide excellent customer experience, from smooth on-boarding to full product adoption
• Utilise the CRM, to track accounts throughout their subscription lifecycle, analyse customer usage trends and identify tactics to drive growth and account penetration
• Accurately maintain customer, user records and engagement activity efficiently
• Travel as required within the region
• Gather competitor intelligence.
• Be the customer advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings.
• Attend and coordinate marketing presence at relevant industry conferences/events and dedicated customer events to increase awareness of Argus platforms and content

What we’re looking for in you: