Customer Success Representative

Location:

Jefferson City, Missouri, United States of America

Job ID:

R0091936

Date Posted:

2025-05-21

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule: 

Full time

Remote:

No

Job Description:

Join a team where your voice matters and your work drives real impact. At Hitachi Energy in Jefferson City, MO, we’re looking for a Customer Success Specialist to champion the post-order experience for our Commercial & Industrial (C&I) clients. You’ll be the key link between our customers and our internal teams, ensuring seamless order fulfillment and delivering a world-class customer experience. If you're passionate about building relationships, solving problems, and making things happen, this is your chance to thrive in a collaborative, innovative environment.

How You’ll Make an Impact

• Manage customer orders from acceptance through shipment and after-sales support
• Collaborate with engineering to ensure timely, high-quality drawing packages
• Process change orders and coordinate with internal teams to meet evolving needs
• Drive down shipping holds and support revenue goals through proactive order management
• Handle return authorizations, concessions, billing milestones, and overdue invoices
• Apply lean methodologies to improve processes and customer satisfaction
• Communicate shipping schedules and resolve delays effectively
• Participate in daily team meetings and escalate issues as needed

Your Background

• Bachelor’s degree in Engineering or Business, or equivalent experience
• Must be authorized to work in the U.S. without future sponsorship
• Onsite presence required in Jefferson City, MO
• Proficiency in Microsoft Office; SAP experience is a plus
• Understanding of general accounting principles
• Strong organizational and basic project management skills

More About Us

• At Hitachi Energy, we empower our people to grow through continuous learning and development opportunities
• Be part of a global leader in energy solutions, where innovation and sustainability drive everything we do

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.