UX Researcher - Emerging Talent Intern (July 2025 - December 2025)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are the Experience Team (EX)! We are made up of Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.   

We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.   

Learn more about our team here -  https://www.linkedin.com/company/servicenow/life/userexperience/   

As an Emerging Talent Intern, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team.   

What you get to do:   

• Participate in planning and facilitation, analysis and reporting on various research initiatives.   
• Communicate your findings through artifacts such as presentations, personas, journeys, task analyses, etc. as needed for your core team.   
• Partner closely with senior staff to help influence the product strategy and roadmaps with validated user research findings.   
• Support design formative or summative validation through iterative usability testing   

Program Details:   

• 6-month program:  
  • Start Date: July 7, 2025
  • End Date: December 12, 2025
  • Full time 40 hrs/week  
• Benefits – health benefits, 401k, etc. 
• Hourly competitive pay, based on experience  
• Location: Open to all locations in the United States (Remote and onsite)  
  • Relocation stipend offered, if applicable

Qualifications

***Actively enrolled university students, or recent university graduates, are not eligible. Internships and new college graduate roles are posted on our careers page, if available ***  

Seeking career changers and/or emerging talent: We are looking for aspiring talent that has passion for UX research and design with minimal relevant job experience, and who is eager to learn!

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply   
• Self-taught, certification/bootcamp, and community college graduates from psychology, UX or research related courses, are highly encouraged to apply  
• Ability to commit full-time during program dates   
• Position is not eligible for employment-based sponsorship
• Pursuing to further your skills and learnings in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related fields   
• Some working, or project experience, applying research and/or design thinking     
• Knowledge of planning, developing and conducting User Research and Testing   
• Comfortable in a customer facing role.   
• Knowledge of user interface design, usability evaluation techniques, perception, cognition, and experimental design   
• A go-getter, ambitious problem solver with a growth mindset 

For positions in California (outside of the Bay Area), we offer a base pay of $38 - $43/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave pro