Director of Medical Informatics (42841)

Serves as a leader of the implementation and ongoing support of multi-service clinical software applications used for WIHCC’s electronic health record across three divisions of the health system. Supports the daily interface between clinicians/medical staff and the electronic health record. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Serves as the coordinator for deploying new portions of the electronic health record in specified clinical locations, consulting with organization leadership, IT staff, and clinical departments in customizing software and altering workflow processes in the daily operation of the electronic health record. 
• Works with outside entities and other informatics coordinators with the responsibility of a broad range of activities surrounding the ongoing provision of a comprehensive, standardized integrated health care information system.

• Oversees the implementation and support of multi-service software packages that automate the capture of clinical encounter information and its subsequent retrieval. 
• Manages the customization of the site parameters and addresses integration issues with other software packages.
• Supervises contractors and direct staff within the informatics department.
• Leads research and integration of new technologies into clinical workflow including, but not limited to; patient check-in automation; appointment reminder systems; appointment management systems; electronic prescribing of controlled substances; electronic prescribing to outside pharmacies; patient clinic workflow systems; and Health Information Exchange management.  
• Assists in the procurement and implementation of new software products obtained by the facility that cover these functions.
• Assists with budget planning for software and licenses
• Analyzes and evaluates processes related to information flow and presents outcomes to facility leadership.
• Serves on multiple teams and/or committees, wherever and whenever management determines the skills and talents of the incumbent would be best utilized.
• Acquires a comprehensive knowledge of the software used at WIHCC to determine what procedural issues versus system/application deficiencies may exist.
• Assists staff in the efficient use of the current software and provides guidance on implementation of new software and systems that relate to patient care.
• Provides ongoing training to clinical staff on current software applications and new features, and conducts training for new users. 
• Emphasizes timeliness, accuracy, security and the importance of these functions on every other clinical application. 
• Promotes an awareness of the importance of data validity and data security. 
• Promotes improvements in the revenue cycle as it pertains to electronic systems.