PATH Enterprises Site Associate (JR 4710)

WHY WORK FOR US?
We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.

If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professional growth across the state.

JR 4710
Site Associate
Santa Clara, CA
Salary: $24.61 to $29.58 per hour
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non-Exempt
Driving Required

Schedule 7:30am to 3:00pm

Schedule 1:30pm to 9:00pm

The lower end of the pay range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of the pay range will apply to seasoned candidates with considerable years of relevant experience.

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PATH Enterprises is seeking candidates passionate about helping others make a positive change in their lives to join our Administration team as the Site Associate at the Pacific Motor Inn Office.

ABOUT PATH Enterprises
PATH Enterprises is part of the PATH family of agencies created to support innovative housing and services while streamlining costs and efficiencies through our own social enterprises. PATH Enterprises works to support PATH’s mission to end homelessness for individuals, families, and communities

ABOUT THE JOB
As part of the Administration Team, the Site Associate, under supervision of the Site Manager, plays a crucial role in maintaining a safe, welcoming, and supportive environment for Participants. The Site Associate is responsible for managing the front desk operations, assisting participants with their needs, and ensuring compliance with shelter policies and procedures. This position requires strong communication skills, empathy, and the ability to handle challenging situations with compassion and professionalism.

Position Responsibilities: 

•  Serve as the primary point of contact for participants, visitors, and staff, ensuring all interactions are conducted with respect and confidentiality. 
• Monitor and control access to the Interim Site, ensuring only authorized individuals enter the facility. 
• Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members. 
• Assist participants with check-in and check-out procedures, ensuring accurate documentation as needed. 
• Provide information about shelter services, rules, and daily schedules. 
• Address participant concerns or issues promptly, escalating them to the Site Manager or other appropriate staff as needed. 
• Conduct regular rounds of the site to ensure the safety and security of participants and the facility. Report any safety concerns, incidents, or emergencies to the Site Manager immediately. 
• Enforce community rules and policies consistently, addressing violations in a calm and respectful manner. Maintain accurate records of participants occupancy, daily logs, and incident reports. 
• Assist with the distribution of mail, personal items, and supplies to participants. 
• Help with the coordination and scheduling of participant services, including appointments with case managers and other support services as needed. 
• Liaise with social services and case management staff to ensure participant receive approp