Service Desk Student Technician

Work Location: This is a hybrid position, applicants must be able to work remotely for scheduled phone shifts and on campus at the IT Walk-Up Desk in the USF Tampa Campus Library for scheduled walk-up shifts. 

Hours: This is a parttime position for shifts scheduled specifically during weekends and nights. Shifts are three-hour blocks of time scheduled during these hours:

USF Spring and Fall Semesters (usually from late August to early May):

• Saturday: 9am to 6pm
• Sunday: 3pm to 12am
• Monday to Thursday: 5pm to 2am

USF Summer Semesters (usually from early May to late August):

• Saturday: 9am to 6pm
• Sunday: 11am to 8pm
• Monday to Thursday: 1pm to 10pm
   

Additional Information for Applicants:

• Selected applicant must have a valid Florida Driver’s License and have their own reliable transportation.
• Average Number of Hours per Week: 18-24 hours per week
• Schedule: Must have availability during the hours described above.

Organizational Summary: 

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. 

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology

Additional Info for Applicants: 

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

DUTIES:

Please note that the following description of duties is not exhaustive:

• Employee will provide technical support for hardware, software, and end user inquiries primarily via in-person interactions; phone, chat, and email interactions will be secondary. 
• Enter and update trouble tickets in the Desktop support database. 
• Create documentation on install processes, troubleshooting techniques and specific problem resolution for use by fellow co-workers. 
• Support academic system software residing on local user PC’s, smart phones, tablets, servers, and networked devices. 
• Provide technical support to events held in the building. 

Minimum Qualifications:

Must be current USF student during the appointed semester, and meet the requirements of USF 

Preferred Qualifications:

• Windows 7 through 11 and Mac OSX experience
• Basic computing experience in a formal or informal job capacity.
• Mobile device experience including Apple and Android.
• 1-year professional computing experience.
• 1-year of customer service experience. 
• 1-years college experience.

Special Skills/Training:

• Knowledge of principles and operation of computer systems and related peripheral equipment.
• Ability to analyze and troubleshoot client issues via multiple contact methods.
• Ability to learn and adapt to a dynamic technical environment.
• Excellent time management skills.
• Critical thinking and problem-s