Sr. Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

YOUR ROLE

Are you known for your management skills? Are you passionate about directing inbound / outbound logistics? If so, we have an opportunity that would allow you to oversee site operations, ensuring consistent high level of service, profitability and cost efficiency, while adhering to all applicable company and regulatory requirements.

 

WHAT ARE YOU GOING TO DO?

 

Summary:  Responsible for providing operational ownership of account(s) at a management level with supporting staff to focus on customer requirements and operational performance.  Models and acts in accordance with our guiding principles and core values. 

 

Typical Responsibilities:

• Manage the overall execution of accounts at an operations management level, carrying out specific requirements as documented in the customer SOP.
• SOP ownership, maintenance and ensuring operational best practices in line with customer requirements.
• Work with CEVA B2B and IS&S Support teams and GTN to troubleshoot, and provide business support for resolution to any systems issue.
• Maintain essential account documentation with up to date information and ensure that it is collated and stored, readily accessible to all team members.
• Drive operational excellence and improvement with Ocean + origin and all customer/vendor partners through regularly scheduled reviews.
• Audit system for accuracy and completeness of data and information based on booking, receiving and on-hand reports created in GT Nexus by origin operations.  
• Management of Ocean+ origin staff where applicable to ensure completion of SOP compliance, scheduled tasks and responsibilities key to account operations. 
• Key contact point of contact for Customer logistics and internal stakeholders.
• Develop and maintain in depth knowledge of customer’s business and associated supply chain requirements.
• Ensure that account billing both internal and customer facing is carried out in a timely, accurate, and complete manner.
• Implement solutions to address and correct identified issues pro-actively.  Provide root cause analysis, drive continuous improvements and execution of solutions.
• Prepare performance data for monthly reporting requirements and QBR meetings.
• Act as an escalation point for customer for any issues and drive resolution/corrective action.
• Review weekly utilization/optimization reports to ensure origin teams are meeting expectations.

 

WHAT ARE WE LOOKING FOR?

 

• Well-developed analytic skills. Well-organized, self-starter and highly detail oriented.
• Excellent interpersonal, organizational and both written and verbal communication skills.
• Advanced level expertise with Microsoft Excel, Access and Visio.
• Demonstrable project management experience.
• Ability to represent the function effectively in dealings with internal customers and vendors.

 

Minimum:

• BA/BS in business, finance, or MIS – SC