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Junior Systems Administrator
Columbia HelicoptersUnited Statesfull_timeVerifiedPosted 24 Apr 2024
About the role
- This is hybrid: at least 3 days/week on-site in Aurora, Oregon
- Provide daily support of IT operations worldwide by assisting with problem analysis, user support, and service desk ticket resolution
- Assist and support other members of the IT team with ticket escalation and resolution
- Provide triage, response, and escalation of security and system alerts or notifications
- Monitor and properly manage assigned service desk tickets
- Set up and deliver electronic equipment as assigned
- Provide expert advice on resolving all technology related issues which may include network, hardware, phones, printers, etc.
- Maintain excellent documentation of work performed, including internal knowledgebase
- Assist with planning, recommendation, implementation, and maintenance of technical systems (e.g. LAN, WAN, SAN, Wi-Fi, storage, compute, cloud, MDM, AD)
- Assist in planning, recommendation, and implementation of new software systems
- Document and track software and asset license usage
- Perform other related duties as assigned by the senior systems administrator or other appropriate administrators
- Conduct oneself in accordance with Company’s Core Values MINIMUM QUALIFICATIONS AND EXPERIENCE:
- At least three years experience with computer networking and support, or equivalent education and training
- Demonstrated success as a computer technician
- Working knowledge of networking, TCP-IP, VoIP, Microsoft Windows and Server
- Knowledge of networking, internet security, and troubleshooting
- Understanding of networking technology including routing, switching, wireless technology, firewalls, VPN, remote access
- Proven success in customer service is a must
- Ability to train staff with varying degrees of proficiency on technical content
- Ability to handle changing workload and priorities
- Ability to effectively communicate both verbally and in written format
- Ability to seek out work, recommend projects, and work independently
- Preferred: CompTIA security plus certified or equivalent
- Preferred: Cisco IOS or other network command line experience
- Preferred: VDI and Nutanix experience
- Preferred: IT service management and delivery experience
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