Customer Design & Service Specialist

Application Deadline: 10 November 2025

Department: Customer Service (Mimeo)

Employment Type: Full Time

Location: Memphis, TN

Reporting To: Customer Service Manager, GPS & Packaging Studio

Description

ABOUT PACKAGING STUDIO:
Packaging Studio is a fast-growing web-to-print packaging company helping brands bring their products to life through high-quality, digitally printed packaging. As we scale, we are adding a dedicated Customer Design & Service Specialist to strengthen our customer experience and pre-production design support.

ABOUT THIS ROLE:
The Customer Design & Service Specialist will be the frontline support partner for customers, blending creative skills with operational service responsibilities. This person will assist customers with packaging artwork and design adjustments, prepare files for print production, and support pre-order entry. The ideal candidate has a design background, preferably in packaging and/or commercial print, strong customer communication skills, and the ability to handle both technical and service-oriented tasks.

Request

• Customer Design Support

• Review customer artwork for print readiness (bleeds, dielines, color management, fonts, etc.)
• Make minor design adjustments on behalf of customers (e.g., resizing, template alignment, file clean-up).
• Guide customers on best practices for packaging design.
  
  
• Pre-Order Entry & Production Prep

• Assist in creating and reviewing quotes and orders before handoff to production.
• Ensure accuracy of order specifications, file readiness, and special instructions.
• Collaborate with Operations and Prepress to resolve file or order issues.
  
  
• Customer Service
  • Respond to customer inquiries via phone, email, or chat, with a focus on solution-oriented service.
  • Provide proactive updates on order status, changes, or potential issues.
  • Act as a liaison between sales, design, and production teams to ensure smooth handoffs.
    
    
• Internal Collaboration
  • Takes action, makes decisions, and shapes individual and team priorities to reflect Our core values - Act Like an Owner, Drive Customer Success, & Enjoy the Ride 
  • Support the sales team during the onboarding of new customers with design needs.
  • Help build design FAQ resources, templates, and support guides for repeatable processes.
  • Takes on additional responsibilities, as needed, based on business needs.
    
    

Skills, Knowledge & Expertise

SKILLS AND MINIMUM QUALIFICATIONS:

• 2–4 years of experience in a design support, Prepress, or Customer Service role in print/packaging or related industry.
• Mastery in Adobe Creative Suite (Illustrator, Photoshop, InDesign)
• Strong attention to detail in reviewing artwork and order requirements.
• Excellent communication skills and customer-first mindset.
• Highly organized with the ability to manage multiple projects simultaneously.
• Experience in a web-to-print or e-commerce setting is a plus.
• Bachelor of Arts (BA), Fine Arts (BFA) or Design (B.Des) preferred, but not required.
• A Portfolio review is required during the interview process.

COMPETENCIES:

• Communication Skills: Confidently and clearly communicates using the appropriate medium and approach
• Product Expertise: Maintains and continuously grows a knowledge base of Company products.  Applies knowledge to enhance effectiveness in the field
• Performance & Results Driven: Acts like a business owner. Demonstrates personal accountability to achieve individual and company goals.
• Customer Focus: aligns strategies and actions to achieve company and customer business objectives
• Integrity: Acts with honesty, candor, and transparency.  Builds effective business relationships based on trust and respect. Holds self accountable. Keeps promises, meets deadlines, and follows through on commitments
• Initiative and Accountability: Consistently seeks to improve performance and demonstrates personal investment in optimizing organizational outcomes
• Project Management: Clearly identifies and communicates roles and responsibilities amongst project stakeholders
• Problem Solving: Conducts appropriate analysis and involves relevant individuals and resources in seeking solutions to problems
• Adaptability: Manages com