Patient Care Technician - Otolaryngology

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

 Duke Health Integrated Practice

 

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION:

Duke Otolaryngology of Raleigh - 3480 Wake Forest Rd

 

JOB SUMMARY:

We are seeking a Patient Care Technician in our Duke Otolaryngology of Raleigh clinic located in Raleigh, NC to be an integral member of the healthcare team to provide direct and indirect care to patients.

 

JOB DUTIES AND RESPONSIBILITIES:

 

Direct Patient Care- Independent (Audiologist not in room):

• Performs screening tests as appropriate
• Administers patient questionnaires as directed by Audiologist
• Prepares room, equipment, software and patient for fitting of hearing devices by the Audiologist
• Demonstrates knowledge and function of different hearing devices and accessories from a variety of manufacturers and associated software to prepare them for fitting and troubleshoots when malfunctioning
• Demonstrates knowledge and function for implementing Bluetooth connectivity from a variety of manufacturers (e.g. pairs hearing devices to phones and accessories, troubleshoots connectivity issues, etc.)
• Troubleshoots defective hearing devices and performs minor repairs in house, arranges repair and/or obtaining replacement parts with manufacturer as needed 
• Appropriately assists with patient orientation for hearing device and accessory use, care, and maintenance
• Appropriately assists educating patient regarding realistic expectations of benefit with amplification/stimulation
• Communicates cost, timeline, and expectations of repairs and/or equipment upgrades with patient
• Completes and reviews all hearing device paper work (warranty information, patient online portal registration, manufacturer contact information, etc.) with patient
• Ensures all charges associated with patient care activities are accurate and sent to Financial Care Counselor as needed in a timely manner
• Ensures rooms and equipment are cleaned before and after patient visit
• Promptly notifies Audiologist of any concerns related to patient care with goal of providing excellent customer service
• Other duties as assigned by the Audiologist

 

Direct Patient Care- Assisting Audiologist:

• Communicates with supervising Audiologist to follow the care plan for each patient
• Appropriately instructs patient/caregiver 
• Communicates expectations with patient/caregiver
• Obtains partial case history as appropriate
• Prepares patient for diagnostic testing and monitor performance during testing with the Audiologist
• Ensures patient is appropriately following instructions throughout testing procedures when assisting the Audiologist as needed
• Ensures patient safety throughout evaluation being performed by the Audiologist
• Provides patient support/comfort throughout testing being performed b