Enterprise Expansion Account Manager

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We are looking for a proven solution seller to join our growing Enterprise segment as an Enterprise Expansion Account Manager, to address the strong demand and market potential at hand within our embedded base of customers. Come experience a ton of runway with unlimited tools & resources, an in-demand product, and a fun & winning culture. 

You’ll be aligned to RingCentral’s Enterprise customers as part of an account team identified to grow and manage their Enterprise grade cloud UC platform. 

This position is an inside sales/account management role and will be Hybrid/In-Office.

To succeed in this role you must have experience in:  

• Account management experience focused on growing existing Upmarket accounts through prospecting, qualifying & closing expansion sales. 

• Assist field Account Executives with order generation and daily account maintenance. 

• Generate awareness, respond to inquiries and engage in outbound prospecting to expand and manage our embedded base of Enterprise customers. 

• A highly collaborative role interacting frequently with the Enterprise field Account Executive, Customer Success Manager, Professional Services and other internal departments. 

• Skilled in conducting presentations, online web demos 

• Manage deals involving multiple executive level stakeholders including C-suite. 

• Extensive virtual selling experience including phone, web meetings and email.  

• Drive a collaborative approach with Enterprise Account Executive & Marketing to prioritize targets to engage. 

• Leverage & partner with internal resources (Business Development, Solutions Engineering, Marketing, Customer Success Managers, Professional Services, etc.) to execute new orders. 

• Manage and negotiate contract renewals. 

• Develop a strong understanding of key differentiators, internal/external systems, sales methodologies & processes. 

• Ability to accurately forecast and manage pipeline.  

• Deliver on revenue target quotas on a monthly/quarterly basis. 

Desired Qualifications:  

• 3+ years of technology solution-based selling (SaaS, UCaaS, Cloud applications, VoIP). 

• Demonstrated sales record of consistently meeting and exceeding quota. 

• Success prospecting, engaging, managing Enterprise level customers  

• Strong interpersonal skills, ability to convey and relate ideas to others 

• Entrepreneurial flare - ability to learn and adapt quickly 

• Vibrant and energetic attitude, willingness to perform and get things done 

• BS degree, continued training and education preferred 

• Ability to travel as needed (less than 5%) 

• Ability to explore and make recommendations to customers based on their priorities. 

• Excellent customer service orientation, face-to-face and virtual (phone/video conferencing) to support remote users. 

• Strong initiative and creativity applied through technology. 

• Vibrant and energetic attitude, willingness to perform and get things done. 

What we offer:  

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)  

• Comprehensive medical, dental, vision, disability, life insurance 

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits 

• 401K match and ESPP 

• Paid time off and paid sick leave  

• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace 

• Paid parental leave and new parent gift boxes 

• Pet insurance 

• Employee Assistance Program (EAP) with counseling sessions available 24/7 

• Rocket Lawyer services that provide legal advice, document creation and estate planning 

• Employee bonus referral program ​

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave