Program Support Analyst

Description

The Program Suport Specialist will lead the delivery of a managed services program supporting Operations in the PDX region. This role will serve as the primary point of contact for leadership and be responsible for driving program governance, workforce reporting, operational coordination, risk management, process standardization, and stakeholder communication.

The Program Suport Specialist will oversee a team of Program Administrators and ensure the successful execution of reporting, administrative coordination, escalation management, and performance tracking activities. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional organizational skills, and possess strong program management experience supporting large-scale operational organizations.

The Services are expressly designed to:

Reduce administrative burden on leadership

Improve consistency, visibility, and closed‑loop tracking across workforce activities

Program Leadership & Governance

Serve as the primary liaison between leadership and the program delivery team.

Establish and maintain program governance, communication strategies, and escalation paths.

Develop and manage project plans, operating rhythms, and reporting cadences.

Lead program start-up, stabilization, and execution phases.

Drive stakeholder alignment on program success metrics and service level expectations.

Reporting & Operational Management

Oversee development and delivery of weekly program status reports and executive readouts.

Ensure accurate collection, analysis, and reporting of operational metrics.

Monitor service delivery performance against agreed-upon KPIs and SLAs.

Identify operational risks, dependencies, and process improvement opportunities.

Drive closed-loop tracking and visibility across workforce activities.

Process Improvement & Standardization

Assess current-state operations and recommend process enhancements.

Standardize administrative workflows, templates, taxonomies, and reporting processes.

Develop and maintain operating procedures, playbooks, and knowledge repositories.

Support scaling strategies for expansion to additional data center clusters or organizations

Stakeholder Engagement

Facilitate regular meetings with leaders and cross-functional teams.

Communicate program status, challenges, and recommendations to executive stakeholders.

Coordinate escalation management and issue resolution activities.

Promote consistent communication across multiple PDX region sites.

Skills

Project coordination, Program management, Administrative skills, Customer service

Top Skills Details

Project coordination,Program management,Administrative skills,Customer service

Additional Skills & Qualifications

Experience managing complex operational or enterprise programs.

Strong project planning, reporting, and stakeholder management skills.

Experience creating executive-level dashboards, metrics, and status reports.

Excellent communication and presentation skills.

Advanced Microsoft Excel, Power BI, SharePoint, and Microsoft Office Suite skills.

Preferred Qualifications

Experience supporting data center operations, infrastructure operations, or technical operations organizations.

Experience managing geographically distributed programs.

PMP, Agile, Lean, or related certifications.

Experience leading managed services or workforce operations programs.

Experience Level

Expert Level

This is a Contract position based out of Hermiston, OR.

The pay range for this position is $39.00 - $39.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hermiston,OR.