Production Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Production Manager

About your role:
Fiserv provides end-to-end print manufacturing, personalization, fulfillment, and packaging services for financial services clients, delivering high-quality output at scale. You will lead a print production facility team responsible for meeting customer SLAs, maintaining product quality, and driving operational efficiency across offset, digital, and finishing workflows.

What you’ll do:

• Lead day-to-day operations of a print production facility through supervisors, setting priorities to meet volume, quality, and on-time delivery targets.
• Drive production planning, scheduling, and capacity management to meet contractual and legal obligations while minimizing overtime and operational expenditure.
• Implement and refine standard operating procedures, maintenance plans, and workforce allocation to optimize equipment uptime and throughput.
• Own product quality and accountability: monitor external defects, manage incident reports, enforce client service level agreements, and escalate liability issues when required.
• Manage performance and development of direct reports through coaching, feedback, and performance management processes.
• Coordinate with customers, suppliers, and internal functions (quality, maintenance, logistics) to resolve production issues and improve service.
• Lead continuous improvement initiatives (Lean/Kaizen/5S) to reduce waste, improve yield, and lower cost-per-work-unit.
• Ensure compliance with safety, environmental, and regulatory requirements in the print environment; maintain accurate production and compliance records.
• Control vendor and material performance, including sourcing for consumables and spare parts to support high-speed operations.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 5+ years of experience in managing print production operations covering offset, digital, finishing, and fulfillment in a high-speed manufacturing environment.
• 3+ years of experience in production scheduling and capacity planning using Print MIS or equivalent production planning systems (e.g., EFI, PrintVis).
• 3+ years of experience applying Lean, Six Sigma, Kaizen, or other continuous improvement methodologies in production environments.
• 3+ years of experience with workforce management and timekeeping systems (e.g., Kronos, Workday), including headcount and timecard administration.
• 3+ years of experience in quality management and regulatory compliance for print operations, including ISO 9001, statistical process control, and secure document handling.
• 6+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Hands-on experience with high-speed offset presses (e.g., Heidelberg, Komori) and digital presses (e.g., HP Indigo, FujiFilm).
• Lean Six Sigma Green Belt or similar continuous improvement certification.
• Familiarity with print MIS platforms such as EFI Fiery, EFI Radius, or PrintVis and integration with ERP systems (SAP).
• Experience in safety and regulatory compliance for production environments (e.g., OSHA standards).
• Experience managing secure or financial-document printing operations, including chain-of-custody and secure handling procedures.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional we