Senior Administrative Assistant

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Department of Orthopedics:

The Senior Administrative Assistant provides administrative support for the Division Chief and Administrator. This will require a high degree of organization, the ability to prioritize assignments, and project management skills. The Senior Administrative Assistant will utilize a high level of judgment and discretion in dealing with confidential and sensitive matters.

 

Qualifications

• High school diploma or GED required; post-high school education preferred.  
• A minimum of 3 years of medical office or administrative support experience is required.

Responsibilities:

• Perform administrative duties under minimal supervision at the highest proficiency level.
• Provides direct support to the Division Chief and Administrator.
• Work is highly complex, non-repetitive, and often project-oriented.
• Ability to problem solve and determine the best course of action with little direction.
• Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.
• May direct workflow and lead others. Mentor, train, and orient other staff.
• Work on projects, coordinate work, take initiative using all available resources, follow through on issues when needed, and apply knowledge as appropriate with little direction from the Supervisor.
• Track expense budgets, perform basic bookkeeping tasks, and create financial reports.
• Provide cross-coverage as needed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Interactions/Interpersonal Skills:

• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Highly proficient in all communication skills (phone, verbal, and written). Ability to handle sensitive information and situations with poise and professionalism.
• Organization Skills: Strong organizational, coordination, and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.
• System Skills: Advanced computer skills. Ability to use all applicable applications at the highest competency level.
• Ability to problem solve and troubleshoot. Ability to analyze a situation and determine the best course of action within established guidelines.
• Advanced understanding and use of medical terminology.
• Advanced comprehension of billing and fiscal information.
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

 

Additional Job Details (if applicable)

 

Remote Type

Hybrid

 

Work Location

75 Francis Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

- /

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The Brigham and